---
title: "Get a support video (with presigned playback URL + chapters)."
method: GET
path: "/v1/support/videos/{video_identifier}"
tags: ["Support"]
---

# Get a support video (with presigned playback URL + chapters).

`GET /v1/support/videos/{video_identifier}`

## Request

- Base URL: `https://api.mixpeek.com`
- URL: `https://api.mixpeek.com/v1/support/videos/{video_identifier}`
- Auth: HTTP bearer

## Path parameters

- `video_identifier` string, required

## Response `200`

Successful Response

- VideoResponse
  - `video_id` string, required
  - `organization_id` string, nullable
  - `title` string, required
  - `description` string, nullable
  - `source_type` 'upload' | 'external', required
  - `storage_uri` string, nullable
  - `external_url` string, nullable
  - `playback_url` string, nullable
  - `thumbnail_url` string, nullable
  - `duration_seconds` number, nullable
  - `mime_type` string, nullable
  - `chapters` SupportVideoChapter[]
    - `start_seconds` number, required
    - `title` string, required
    - `description` string, nullable
  - `analysis_status` 'pending' | 'processing' | 'completed' | 'failed' | 'skipped'
  - `analysis_error` string, nullable
  - `created_by` SupportActor: Lightweight snapshot of who created a ticket/message.
    - `user_id` string, nullable
    - `email` string, nullable
    - `name` string, nullable
  - `created_at` string, date-time, nullable

## Other responses

- `400`: Bad Request
- `401`: Unauthorized
- `403`: Forbidden
- `404`: Not Found
- `422`: Unprocessable Entity
- `429`: Too Many Requests
- `500`: Internal Server Error
- `503`: Service Unavailable

## Changes

- **2026-10-09** `61a175e8eb9a`: 1 warning, 5 info
  - removed the optional property `detail` from the response with the `422` status
  - added the non-success response with the status `429`
  - added the non-success response with the status `503`
  - added the optional property `success` to the response with the `422` status
  - …2 more
- **2026-08-09** `5d4c905106b4`: 1 info
  - the endpoint scheme security `BearerAuth` was added to the API

[Operation history](https://skmtc.dev/mixpeek/apis/mixpeek-api/changes/v1/support/videos/:video_identifier/get.md)

---

[API](https://skmtc.dev/mixpeek/apis/mixpeek-api.md) - [All operations](https://skmtc.dev/mixpeek/apis/mixpeek-api/llms.txt) - [OpenAPI document](https://skmtc.dev/mixpeek/apis/mixpeek-api/revisions/790bc16455f6?raw)