---
title: "List support conversations"
method: GET
path: "/v1/support/conversations"
tags: ["Support Inbox"]
---

# List support conversations

`GET /v1/support/conversations`

## Request

- Base URL: `https://api.subscriby.net`
- URL: `https://api.subscriby.net/v1/support/conversations`
- Auth: HTTP bearer

```bash
curl "https://api.subscriby.net/v1/support/conversations?status=open" \
  -H "Authorization: Bearer $SUBSCRIBY_TOKEN"
```

The queue across every project the token can reach, newest activity first, 25 per page. `project_id`, `status` and `assigned_to` narrow it.

## Query parameters

- `project_id` string, uuid
- `status` string
- `assigned_to` string, uuid
- `page` integer
- `per_page` integer
- `limit` integer

## Response `200`

The page.

- object
  - `data` SupportConversationResource[], required: The items on this page.
    - `id` string, required: The conversation's id.
    - `project_id` string, required: The project whose bot the member wrote to.
    - `subscriber_id` string, required: The member behind the thread; may be a `lead` who never paid, since anyone who can reach the bot can open a conversation.
    - `member_name` string, required: The member's display name, or "Unknown member" when they have not shared one, so a picker has something human to show.
    - `channel` string, required: The key of the connector the member wrote through. A member who writes through two connectors has two conversations, and each reply goes back on the connector its conversation came in on.
    - `status` string, required: `open`, `pending`, `snoozed` or `resolved`.
    - `assigned_to_user_id` string, nullable, required: The team member the thread is assigned to; null when unassigned.
    - `subject` string, nullable, required: A subject line, when the inbox set one; null otherwise.
    - `unread_count` integer, required: How many inbound messages the team has not read.
    - `blocked` boolean, required: True when inbound messages from the member are being dropped: the thread is history only and cannot reopen on inbound.
    - `last_message_at` string, nullable, required: When the newest message, either way, arrived, ISO 8601.
    - `last_inbound_at` string, nullable, required: When the member last wrote, ISO 8601; null if never.
    - `last_outbound_at` string, nullable, required: When the team last replied, ISO 8601; null if never.
    - `first_response_at` string, nullable, required: Stamped **once**, on the first human reply ever in the thread: an SLA measure of how long the member waited for a person, not of the most recent reply. A reopen does not reset it.
    - `resolved_at` string, nullable, required: When the thread was last resolved, ISO 8601; null while open.
    - `created_at` string, nullable, required: When the thread opened, ISO 8601.
    - `updated_at` string, nullable, required: When the thread last changed, ISO 8601.
  - `links` object, required: Links to the first, last, previous and next pages.
    - `first` string, nullable, required: The first page's URL.
    - `last` string, nullable, required: The last page's URL.
    - `prev` string, nullable, required: The previous page's URL; null on the first page.
    - `next` string, nullable, required: The next page's URL; null on the last page.
  - `meta` object, required: The paging counters for this page.
    - `current_page` integer, required: The page returned, 1-indexed.
    - `from` integer, nullable, required: The 1-indexed position of this page's first item across every page; null when the page is empty.
    - `last_page` integer, required: How many pages there are.
    - `links` object[], required: Generated paginator links.
      - `url` string, nullable, required: The page's URL; null for the ellipsis and the disabled arrows.
      - `label` string, required: The link's label: a page number, the previous or next arrow, or an ellipsis.
      - `active` boolean, required: Whether this link is the current page.
    - `path` string, nullable, required: Base path for paginator generated URLs.
    - `per_page` integer, required: Number of items shown per page.
    - `to` integer, nullable, required: Number of the last item in the slice.
    - `total` integer, required: Total number of items being paginated.

## Other responses

- `401`: `AUTHENTICATION_REQUIRED`: the request carries no bearer token, or one that is revoked, malformed, or minted for another environment (an `sbt_test_` token on production).
- `403`: `TOKEN_MISSING_ABILITY`: the token is valid but does not carry the ability this endpoint requires; `error.context.required_ability` names the one to grant. An endpoint that also checks who owns a row or which tier the account is on answers `FORBIDDEN`, `TEAM_TIER_REQUIRED` or `CONNECTOR_TIER_REQUIRED` with the same status, and says so in its own description. On this endpoint: `FORBIDDEN`: when the token is confined to other projects.
- `422`: `VALIDATION_FAILED`: when `status` is not one of the four statuses; `error.context.allowed` lists them.
- `429`: `RATE_LIMITED`: the token has spent its 300 requests a minute or 10,000 an hour; `Retry-After` says when the next one is accepted.

---

[API](https://skmtc.dev/memberpass/apis/subscriby-rest-api.md) · [All operations](https://skmtc.dev/memberpass/apis/subscriby-rest-api/llms.txt) · [OpenAPI document](https://skmtc.dev/memberpass/apis/subscriby-rest-api/revisions/59c4df91d764?raw)