---
title: "Request Support"
method: PUT
path: "/organizations/{orgId}/support"
tags: ["Support"]
---

# Request Support

`PUT /organizations/{orgId}/support`

Use this call to make a request and grant m3ter Support access to your Organization for a specified timeframe and with specific permissions assigned to Support users. You might want to grant Support access when you've submitted a request for help in resolving an issue you've encountered in your Organization

## Path parameters

- `orgId` string, required

## Request body

- SupportRequest
  - `version` integer — The version number of the entity: - **Create entity:** Not valid for initial insertion of new entity - *do not use for Create*. On initial Create, version is set at 1 and listed in the response. - **Update Entity:** On Update, version is required and must match the existing version because a check is performed to ensure sequential versioning is preserved. Version is incremented by 1 and listed in the response.
  - `dtEndSupportUsersAccess` string, date-time, required — The Date/Time Support access ends *(in ISO-8601 format)*.
  - `supportUsersPermissionPolicy` PermissionStatementWrapper[] — The Permission Policies assigned to any support users when they access your Organization.
    - `effect` string, required
    - `action` string[], required
    - `resource` string[], required

## Response `200`

Returns Support request details

- SupportResponse
  - `id` string, required — The UUID of the entity.
  - `version` integer — The version number: - **Create:** On initial Create to insert a new entity, the version is set at 1 in the response. - **Update:** On successful Update, the version is incremented by 1 in the response.
  - `dtEndSupportUsersAccess` string, date-time — The Date/Time Support access ends *(in ISO-8601 format)*.
  - `supportUsersPermissionPolicy` PermissionStatementWrapper[] — The Permission Policies assigned to any support users when they access your Organization.
    - `effect` string, required
    - `action` string[], required
    - `resource` string[], required

## Other responses

- `4XX` — Error message
- `5XX` — Error message

## Changes

- **2025-08-01** `9f9e5f3dbde7` — 1 breaking
  - the response property `allOf[#/components/schemas/AbstractResponse]/version` became optional for the status `200`

[Change history](https://skmtc.dev/m3ter-com/apis/m3ter-api/changes/organizations/:orgId/support/put.md)

---

[API](https://skmtc.dev/m3ter-com/apis/m3ter-api.md) · [All operations](https://skmtc.dev/m3ter-com/apis/m3ter-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/m3ter-com/m3ter-api/revisions/ac93d1a9e6d9/schema)