---
title: "Update support-case workflow"
method: POST
path: "/v1/admin/support/{conversation_id}/workflow"
tags: ["Operations"]
---

# Update support-case workflow

`POST /v1/admin/support/{conversation_id}/workflow`

## Request

- Base URL: `https://loppee.com`
- URL: `https://loppee.com/v1/admin/support/{conversation_id}/workflow`
- Auth: HTTP bearer

Updates category, priority, response SLA, or waiting-on state for one owner-support case. Human AAL2 support permission required.

## Path parameters

- `conversation_id` string, required

## Request body

- SupportWorkflowRequest
  - `category` 'verification' | 'billing' | 'profile' | 'agent_api' | 'technical' | 'report' | 'general'
  - `priority` 'urgent' | 'high' | 'normal' | 'low'
  - `waiting_on` 'support' | 'owner' | 'none'

## Response `200`

SupportWorkflowResponse

- SupportWorkflowResponse
  - `status` 'updated', required
  - `conversation` object, required

## Other responses

- `400`: ErrorResponse
- `401`: ErrorResponse
- `403`: ErrorResponse
- `429`: RateLimitError
- `default`: ErrorResponse

---

[API](https://skmtc.dev/loppee/apis/loppee-business-registry-api-for-external-agents.md) · [All operations](https://skmtc.dev/loppee/apis/loppee-business-registry-api-for-external-agents/llms.txt) · [OpenAPI document](https://skmtc.dev/loppee/apis/loppee-business-registry-api-for-external-agents/revisions/37285f7cddcd?raw)