---
title: "Notify Intercom of a quick reply response in a custom channel conversation"
method: POST
path: "/custom_channel_events/notify_quick_reply_selected"
tags: ["Custom Channel Events"]
---

# Notify Intercom of a quick reply response in a custom channel conversation

`POST /custom_channel_events/notify_quick_reply_selected`

Notifies Intercom that a user selected a quick reply option in your custom channel/platform. This allows Intercom to process the response and trigger any relevant workflow automations.
> **Note:** This endpoint is currently under managed availability. Please reach out to your accounts team to discuss access and tailored, hands-on support.

## Request body

- object
  - `event_id` string, required — Unique identifier for the event.
  - `external_conversation_id` string, required — Identifier for the conversation in your application.
  - `contact` CustomChannelContact, required
    - `type` 'user' | 'lead', required — Type of contact, must be "user" or "lead".
    - `external_id` string, required — External identifier for the contact. Intercom will take care of the mapping of your external_id with our internal ones so you don't have to worry about it.
    - `name` string — Name of the contact. Required for user type.
    - `email` string, email — Email address of the contact. Required for user type.
  - `quick_reply_option_id` string, required — Id of the selected quick reply option.

## Response `200`

Successfully notified Intercom

- CustomChannelNotificationResponse
  - `external_conversation_id` string, required — The external conversation ID provided in the notification request
  - `conversation_id` string, required — The Intercom conversation ID mapped to the external conversation ID
  - `external_contact_id` string, required — The external contact ID provided in the notification request
  - `contact_id` string, required — The Intercom contact ID mapped to the external contact ID

## Other responses

- `400` — Bad Request
- `401` — Unauthorized
- `404` — Not Found
- `422` — Validation Error

---

[API](https://skmtc.dev/intercom/apis/intercom-api.md) · [All operations](https://skmtc.dev/intercom/apis/intercom-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/intercom/intercom-api/revisions/788255ed5694/schema)