---
title: "Updates a Ticket"
method: PUT
path: "/Ticket"
tags: ["Tickets"]
---

# Updates a Ticket

`PUT /Ticket`

## Request

- Base URL: `https://api.insightly.com/v3.1`
- URL: `https://api.insightly.com/v3.1/Ticket`
- Auth: none declared. Required headers: `Authorization`

If you have trouble updating a Ticket, try accessing the Ticket via the GET request to inspect its fields and sub-elements. A common source of            problems with write/update requests occurs when users either omit required fields, or insert invalid data into a field (for example, by referring a            CATEGORY_ID or LINK_ID which does not exist.

## Headers

- `Authorization` string, required

## Request body

- object
  - `TICKET_ID` integer
  - `ORGANISATION_ID` integer
  - `TICKET_TYPE` string, string
  - `SUBJECT` string, string, required
  - `TICKET_STATUS` string, string, required
  - `PRIORITY` string, string
  - `TO_EMAIL_ADDRESS` string, string
  - `CONTACT_ID` integer, required
  - `OWNER_USER_ID` integer
  - `BRAND_ID` integer
  - `CUSTOMFIELDS` APICustomField[]
    - `FIELD_NAME` string
    - `FIELD_VALUE` object

## Response `201`

Request succeeded.

- object
  - `TICKET_ID` integer
  - `ORGANISATION_ID` integer
  - `TICKET_TYPE` string, string
  - `SUBJECT` string, string, required
  - `TICKET_STATUS` string, string, required
  - `PRIORITY` string, string
  - `TO_EMAIL_ADDRESS` string, string
  - `CONTACT_ID` integer, required
  - `CREATED_USER_ID` integer
  - `OWNER_USER_ID` integer
  - `DATE_CREATED_UTC` string, date-time
  - `DATE_UPDATED_UTC` string, date-time
  - `TICKET_NUMBER` string, string
  - `SOURCE` string, string
  - `DATE_SOLVED_UTC` string, date-time
  - `DATE_CLOSED_UTC` string, date-time
  - `BRAND_ID` integer
  - `TicketCommentBodyHtml` string, string
  - `CUSTOMFIELDS` APICustomField[]
    - `FIELD_NAME` string
    - `FIELD_VALUE` object
  - `TAGS` APITag[]
    - `TAG_NAME` string

## Other responses

- `400`: Data validation error.
- `401`: Authentication failed.
- `402`: Record limit reached.

---

[API](https://skmtc.dev/insightly/apis/insightly-api-v3-1.md) - [All operations](https://skmtc.dev/insightly/apis/insightly-api-v3-1/llms.txt) - [OpenAPI document](https://skmtc.dev/insightly/apis/insightly-api-v3-1/revisions/e7df0c3b65fb?raw)