---
title: "Triggered when WhatsApp starts restricting this account from reaching out to people it has not spoken to. The account keeps working for the conversations it already has, so it is neither disconnected nor suspended."
method: POST
path: "whatsapp:account:reachout_timelock:active"
tags: ["whatsapp_accounts"]
---

# Triggered when WhatsApp starts restricting this account from reaching out to people it has not spoken to. The account keeps working for the conversations it already has, so it is neither disconnected nor suspended.

`POST whatsapp:account:reachout_timelock:active` (webhook)

## Payload

- ReachoutTimelockAccountData
  - `event_type` 'whatsapp:account:reachout_timelock:active' | 'whatsapp:account:reachout_timelock:cleared', required: Webhook event name
  - `whatsapp_account` ReachoutTimelockAccountInfo, required: The WhatsApp account block of the reach-out timelock events. It carries three fields the connected, suspended and resumed events do not.
    - `id` string, required: WhatsApp account global ID
    - `phone` string, required: Phone number associated with the WhatsApp account
    - `connected_on` string, required
    - `disconnected_on` string
    - `status` string, required
    - `account_name` string, required: Name of the WhatsApp account
    - `owner_name` string, required
    - `owner_email` string, required
    - `reachout_timelock_active` boolean, required: Whether the restriction is in force. True on whatsapp:account:reachout_timelock:active, false on the cleared event.
    - `reachout_timelock_type` string, required: The restriction WhatsApp named; empty string when it named none.
    - `reachout_timelock_ends_at` string, required: When the restriction is due to lift, in the workspace timezone. Empty on the cleared event, and when WhatsApp gave no end time.

## Acknowledgement `200`

Receiver accepted the event

---

[API](https://skmtc.dev/initechsoftware/apis/webhook-api.md) - [All operations](https://skmtc.dev/initechsoftware/apis/webhook-api/llms.txt) - [OpenAPI document](https://skmtc.dev/initechsoftware/apis/webhook-api/revisions/141530ee4596?raw)