---
title: "Triggered when there is a new incoming direct chat."
method: POST
path: "chat:incoming:new"
tags: ["chats"]
---

# Triggered when there is a new incoming direct chat.

`POST chat:incoming:new` (webhook)

## Payload

- ChatData
  - `event_type` 'chat:new' | 'chat:incoming:new' | 'chat:outgoing:new' | 'chat:responsible:assigned' | 'chat:responsible:unassigned', required — Webhook code name
  - `chat` ChatDataInfo, required
    - `id` integer, required
    - `name` string, required
    - `phone` string, required
    - `jid` string, required
    - `is_group` boolean, required
    - `closed` boolean, required
    - `read` boolean, required
    - `labels` string[], required
    - `unattended_customer` boolean, required
    - `chatgpt_autoresponse_enabled` boolean, required
    - `whatsapp_account_id` string, required
    - `chat_url` string, required
    - `created_timestamp` string, required
    - `last_message_uid` string
    - `last_message_timestamp` string
    - `responsible_name` string
    - `responsible_email` string
    - `previous_responsible_name` string
    - `previous_responsible_email` string
  - `whatsapp_account` ChatDataWhatsappAccountInfo, required
    - `id` string, required
    - `phone` string, required
    - `connected_on` string, required
    - `disconnected_on` string
    - `status` string, required
    - `account_name` string, required
    - `owner_name` string, required
    - `owner_email` string, required

## Acknowledgement `200`

Receiver accepted the event

---

[API](https://skmtc.dev/initechsoftware/apis/webhook-api.md) · [All operations](https://skmtc.dev/initechsoftware/apis/webhook-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/initechsoftware/webhook-api/revisions/3d68b53c5c85/schema)