---
title: "Delete ticket"
method: DELETE
path: "/v1/tickets/{id}"
tags: ["Ticket"]
---
# Delete ticket
`DELETE /v1/tickets/{id}`
## Path parameters
- `id` integer, required
## Response `200`
OK
- Ticket
- `id` integer
- `departmentId` integer — Department (brand) this ticket belongs to. Derived from the pipeline on create (IDT-417).
- `subject` string, required — Ticket's subject
- `contactId` integer — ID of the related contact
- `companyId` integer, nullable — ID of the related company
- `categoryIds` string, nullable — Category IDs separated by commas
- `ownerIds` string, nullable — IDs of the users assigned to this ticket, separated by commas
- `ownerGroupId` integer, nullable — IDs of the group assigned to this ticket
- `followerIds` string, nullable — IDs of the users following this ticket, separated by commas
- `createdContactId` integer
- `createdAutomationId` integer
- `createdUserId` integer
- `createdDate` string, date-time
- `updatedUserId` integer
- `updatedDate` string, date-time
- `startDate` string, date-time, nullable — Start date in UTC (yyyy-MM-dd HH:mm:ss)
- `dueDate` string, date-time, nullable — Due date in UTC (yyyy-MM-dd HH:mm:ss)
- `firstResponseDate` string, date-time, nullable — First response date in UTC (yyyy-MM-dd HH:mm:ss)
- `closingDate` string, date-time, nullable — Closing date in UTC (yyyy-MM-dd HH:mm:ss)
- `reopenDate` string, date-time, nullable
- `source` 1 | 2 | 3 | 4 | 5 | 6, required — Enum values:
- 1 = Email
- 2 = Phone
- 3 = Chat
- 4 = Web
- 5 = Sms
- 6 = Manual
- `status` 1 | 2 | 3 | 4, required — Enum values:
- 1 = Open
- 2 = Pending
- 3 = Resolved
- 4 = Closed
- `lastStatusChangeDate` string, date-time, nullable
- `priority` 1 | 2 | 3 | 4, required — Enum values:
- 1 = Low
- 2 = Medium
- 3 = High
- 4 = Urgent
- `notes` string, nullable
- `pipelineId` integer, required — ID of the pipeline that this ticket belongs to
- `stageId` integer, required — ID of the stage that this ticket belongs to
- `orderNo` integer, required — Kanban stage order
- `linkedType` 0 | 1 | 2 | 5 | 6 | 7 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 19 | 20 | 21 | 22 | 23 | 25 | 26 | 27 | 31 | 32 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 50 | 51 | 52 | 53 | 55 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 72 — Infoset data objectsEnum values:
- 0 = None
- 1 = Company
- 2 = Contacts
- 5 = Deals
- 6 = EmailLogs
- 7 = Emails
- 10 = MailAccounts
- 11 = MarketingLog
- 12 = MarketingSession
- 13 = MarketingTable
- 14 = Pipeline
- 15 = PipelineStages
- 16 = Todos
- 19 = TicketLogs
- 20 = Tickets
- 21 = Users
- 22 = Settings
- 23 = ContactGroups
- 25 = UserRights
- 26 = CustomUserRights
- 27 = UserGroups
- 31 = Automations
- 32 = Subjects
- 34 = Categories
- 35 = CallLogs
- 36 = Voicemails
- 37 = UserChannelRights
- 38 = CallCenterQueues
- 39 = DialPlans
- 40 = ServiceProviders
- 41 = IvrMenus
- 42 = IvrMenuDetails
- 43 = IvrPlugins
- 44 = VoipUsers
- 45 = DialerTable
- 46 = DialerSession
- 47 = DialerSessionLog
- 48 = DialerDtmfLink
- 50 = ChatRooms
- 51 = ChatTable
- 52 = ChatMessages
- 53 = ChatWidgets
- 55 = OutboundMessages
- 60 = ChatWidgetHomepage
- 61 = Chatbot
- 62 = ChatbotObject
- 63 = DealLogs
- 64 = SlaPolicies
- 65 = Sms
- 66 = Survey
- 67 = Announcements
- 68 = AnnouncementReadLogs
- 69 = AuditLogs
- 72 = Integrations
- `linkedId` integer — Linked item ID
- `customFields` string, nullable — A stringified JSON object mapping custom field names to values Example: {"My Text Custom Field":"Field Value","My Numeric Custom Field":2}
- `isSpam` integer, nullable — 1 if the ticket is a spam, 0 (or null) otherwise
- `mergeTickets` MergedTicketLink[], nullable — Tickets to be merged to this root ticket
- `id` integer
- `primary` boolean
- `slaId` integer, nullable — If an SLA policy affects this ticket, ID of the attached SlaStats, otherwise null
- `mergeId` integer, nullable — If this ticket is merged with another ticket, ID of the root ticket, otherwise null
- `nextSlaBreach` string, date-time, nullable — Next SLA breach date in UTC (yyyy-MM-dd HH:mm:ss)
- `slaStats` SlaStats
- `id` integer
- `departmentId` integer — IDT-435: brand of the parent record (tasks/chat_rooms) at the time the SLA was applied. 0 = legacy/brand-less.
- `slaId` integer
- `linkedType` integer
- `linkedId` integer
- `dueBy` string, date-time, nullable — Çözülmesi gereken zaman
- `resolveTime` string, date-time, nullable — Çözülme Zamanı
- `dueEscalated` boolean
- `frDueBy` string, date-time, nullable — İlk cevaplanması gereken zaman
- `frTime` string, date-time, nullable — İlk cevaplanma zamanı
- `frEscalated` boolean — İlk cevapmala için e-posta bildirimi yapıldı mı?
- `nrDueBy` string, date-time, nullable — Sonraki cevaplanması gereken zaman
- `nrTime` string, date-time, nullable — Sonraki cevap zamanı
- `nrEscalated` boolean — Sonraki cevaplanma için e-posta bildirimi yapıldı mı?
- `accountId` integer
- `resolveTimeSec` integer, nullable — Resolve time in seconds
- `resolveTimeBusinessSec` integer, nullable — Resolve time in seconds (calculated in business hours)
- `frTimeSec` integer, nullable — First response time in seconds
- `frTimeBusinessSec` integer, nullable — First response time in seconds (calculated in business hours)
- `openTimeSec` integer, nullable — The time ticket stayed in Open status
- `openTimeBusinessSec` integer, nullable — The time ticket stayed in Open status (calculated in business hours)
- `pendingTimeSec` integer, nullable — The time ticket stayed in Pending status
- `pendingTimeBusinessSec` integer, nullable — The time ticket stayed in Pending status (calculated in business hours)
- `firstAssignTimeSec` integer, nullable — First assign time in seconds
- `chatTags` string, nullable
- `callTags` string, nullable
## Other responses
- `400` — Bad Request
---
[API](https://skmtc.dev/infoset/apis/infoset-rest-api.md) · [All operations](https://skmtc.dev/infoset/apis/infoset-rest-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/infoset/infoset-rest-api/revisions/f5bc39a1ac15/schema)