---
title: "Get the current customer context generated for a ticket (AI customer-context). Ticket analog of `GET /v1/chat/rooms/{roomId}/customer-context`. Returns the raw response object (or `null` when none has been generated yet) — NOT wrapped in `ApiResponse` — to mirror the chat customer-context endpoint and the shape the ticket FE hook consumes (reads `.summary`/`.recommendation` directly)."
method: GET
path: "/v1/tickets/{id}/customer-context"
tags: ["Ticket"]
---

# Get the current customer context generated for a ticket (AI customer-context). Ticket analog of \`GET /v1/chat/rooms/{roomId}/customer-context\`. Returns the raw response object (or \`null\` when none has been generated yet) — NOT wrapped in \`ApiResponse\` — to mirror the chat customer-context endpoint and the shape the ticket FE hook consumes (reads \`.summary\`/\`.recommendation\` directly).

`GET /v1/tickets/{id}/customer-context`

## Path parameters

- `id` integer, required

## Response `200`

OK

- TicketCustomerContextResponse — Dashboard-facing customer-context payload for a ticket, returned by `GET /v1/tickets/{id}/customer-context`. Ticket analog of the chat customer-context response — the lean shape ({ summary, recommendation }), distinct from the richer Infoset.Service.Hubs.Ticket.Service.TicketCustomerContext read row.
  - `summary` string, nullable
  - `recommendation` string, nullable

---

[API](https://skmtc.dev/infoset/apis/infoset-rest-api.md) · [All operations](https://skmtc.dev/infoset/apis/infoset-rest-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/infoset/infoset-rest-api/revisions/f5bc39a1ac15/schema)