---
title: "Receive seen reports"
method: POST
path: "receive-viber-seen-reports"
tags: ["channels", "viber", "viber-business-messages", "message-status-reports"]
---

# Receive seen reports

`POST receive-viber-seen-reports` (webhook)

For each message that you send out, we can send you a seen report. For this to work you need to have an endpoint to forward the reports to. Please provide the endpoint’s URL to Customer support and they will set it up for you. Alternatively, you can specify the endpoint per each message via the `webhooks > seen > url` parameter. Contact support@infobip.com if you require help.

## Payload

- 9389c24e0e9ed01ee6b8f8356a2a69457800d0649274de6f0e7a1954857d6488SeenReports
  - `results` 9389c24e0e9ed01ee6b8f8356a2a69457800d0649274de6f0e7a1954857d6488SeenReport[]: Collection of reports, one per every message.
    - `messageId` string: The ID of the sent message.
    - `from` string: Number which sent the message.
    - `to` string: Sender provided during the activation process.
    - `sentAt` string, date-time: Tells when the message was sent.
    - `seenAt` string, date-time: Tells when the message was seen.
    - `applicationId` string: Application id that the message is linked to.
    - `entityId` string: Entity id that the message is linked to.
    - `campaignReferenceId` string: ID of a campaign that was sent in the message.

## Acknowledgement `200`

Your server returns this code if it accepts the callback.

---

[API](https://skmtc.dev/infobip/apis/infobip-openapi-specification.md) - [All operations](https://skmtc.dev/infobip/apis/infobip-openapi-specification/llms.txt) - [OpenAPI document](https://skmtc.dev/infobip/apis/infobip-openapi-specification/revisions/9dcbbaf902de?raw)