---
title: "Transfer call to another queue"
method: PATCH
path: "/ccaas/voice/2/conversation/{conversationId}/transfer/queue"
tags: ["customer-engagement", "conversations", "transfers-calls"]
---

# Transfer call to another queue

`PATCH /ccaas/voice/2/conversation/{conversationId}/transfer/queue`

## Request

- Base URL: `https://api.infobip.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api.infobip.com/ccaas/voice/2/conversation/{conversationId}/transfer/queue`
- Auth: one of:
  - API key in header `Authorization`
  - API key in header `Authorization`
  - HTTP basic
  - OAuth 2
    - Client credentials
    - Token URL: `https://api.infobip.com/auth/1/oauth2/token`

Use this method to transfer a call to another queue. Please note that the targeted queue must be within working hours and have auto-assignment enabled for the transfer to succeed. The agent selection process will be run, and the conversation will be assigned to the agent who answers the call. <a href="https://www.infobip.com/docs/conversations/calls#transfer-to-queue-agent-guide" target="_blank">More info</a>.

## Path parameters

- `conversationId` string, required

## Request body

- B979cda441a7c661201042835d7dc18eaec3fa68a2905164912469051f8b8866TransferToQueueRequest
  - `queueId` string: Id of the queue to which a call should be transferred.

## Response `200`

OK

- B979cda441a7c661201042835d7dc18eaec3fa68a2905164912469051f8b8866StatusResponse
  - `Status` 'SUCCESS' | 'ERROR'
  - `message` string

## Other responses

- `400`: Bad Request
- `401`: Unauthorized
- `403`: Forbidden
- `404`: NOT FOUND
- `409`: NOT AVAILABLE
- `412`: PRECONDITION FAILED
- `500`: Internal Server Error

---

[API](https://skmtc.dev/infobip/apis/infobip-openapi-specification.md) - [All operations](https://skmtc.dev/infobip/apis/infobip-openapi-specification/llms.txt) - [OpenAPI document](https://skmtc.dev/infobip/apis/infobip-openapi-specification/revisions/9dcbbaf902de?raw)