---
title: "Add agent wrap up time"
method: PATCH
path: "/ccaas/voice/2/agent/{agentId}/wrap-up-time/add/{seconds}"
tags: ["customer-engagement", "conversations", "wrap-up-time-calls"]
---

# Add agent wrap up time

`PATCH /ccaas/voice/2/agent/{agentId}/wrap-up-time/add/{seconds}`

## Request

- Base URL: `https://api.infobip.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api.infobip.com/ccaas/voice/2/agent/{agentId}/wrap-up-time/add/{seconds}`
- Auth: one of:
  - API key in header `Authorization`
  - API key in header `Authorization`
  - HTTP basic
  - OAuth 2
    - Client credentials
    - Token URL: `https://api.infobip.com/auth/1/oauth2/token`

Use this method to extend the agent wrap up time after a call, by specified number of seconds. Number of seconds should be a positive number. Agent should be in Wrapping status. Wrap up is the time after a call during which an agent's status is still BUSY. <a href="https://www.infobip.com/docs/conversations/calls#wrap-up-window-agent-guide" target="_blank">More info</a>.

## Path parameters

- `agentId` string, required
- `seconds` integer, required

## Response `200`

OK

- B979cda441a7c661201042835d7dc18eaec3fa68a2905164912469051f8b8866StatusResponse
  - `Status` 'SUCCESS' | 'ERROR'
  - `message` string

## Other responses

- `400`: Bad Request
- `401`: Unauthorized
- `403`: Forbidden
- `404`: Not Found
- `500`: Internal Server Error

---

[API](https://skmtc.dev/infobip/apis/infobip-openapi-specification.md) - [All operations](https://skmtc.dev/infobip/apis/infobip-openapi-specification/llms.txt) - [OpenAPI document](https://skmtc.dev/infobip/apis/infobip-openapi-specification/revisions/9dcbbaf902de?raw)