---
title: "Get template"
method: GET
path: "/ccaas/1/templates/{templateId}"
tags: ["customer-engagement", "conversations", "templates"]
---

# Get template

`GET /ccaas/1/templates/{templateId}`

## Request

- Base URL: `https://api.infobip.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api.infobip.com/ccaas/1/templates/{templateId}`
- Auth: one of:
  - OAuth 2
    - Client credentials
    - Token URL: `https://api.infobip.com/auth/1/oauth2/token`
  - API key in header `Authorization`
  - API key in header `Authorization`
  - HTTP basic

Use this method to get a single template. <a href="https://www.infobip.com/docs/conversations-api/templates" target="_blank">More info</a>

## Path parameters

- `templateId` string, required

## Response `200`

OK

- E89661b226e518f36a162935afcdf1132c95b0e63e9c86c5ef5f31c5a8d865a2TemplateApiResponse: List of templates.
  - `id` string: Template id.
  - `name` string: Template name.
  - `language` string: Language used when constructing template content.
  - `languageCode` string: Language code used when constructing template content.
  - `channel` 'SMS' | 'VIBER' | 'FACEBOOK_MESSENGER' | 'WHATSAPP' | 'RCS' | 'UNKNOWN' | 'EMAIL' | 'LIVE_CHAT' | 'UNUSED' | 'VOICE' | 'VIDEO' | 'APPLE_BUSINESS_CHAT' | 'LINE' | 'GOOGLE_BUSINESS_MESSAGES' | 'TELEGRAM' | 'CALLS' | 'INTERNAL' | 'VIBER_BOT' | 'FACEBOOK_POST' | 'INSTAGRAM_POST' | 'TWITTER_POST' | 'INSTAGRAM_MESSAGING' | 'GOOGLE_PLAY' | 'KAKAO_SANGDAM' | 'TWITTER_DM' | 'WHATSAPP_CALLS' | 'VIBER_CALLS' | 'OPEN_CHANNEL' | 'TIKTOK' | 'ZALO' | 'SMS' | 'VIBER' | 'FACEBOOK_MESSENGER' | 'WHATSAPP' | 'RCS' | 'LIVE_CHAT' | 'LINE' | 'APPLE_BUSINESS_CHAT' | 'TELEGRAM' | 'INSTAGRAM_MESSAGING' | 'KAKAO_SANGDAM' | 'VIBER_BOT' | 'EMAIL': Available communication channels
  - `external` boolean: Boolean flag that indicates whether the template is external, WhatsApp pre-registered, or internal user-defined. If the flag is true, then the template is WhatsApp pre-registered, otherwise, it is user-defined.
  - `contentType` 'TEXT' | 'IMAGE' | 'LOCATION' | 'TEMPLATE' | 'AUDIO' | 'UNKNOWN' | 'VOICE' | 'VIDEO' | 'DOCUMENT' | 'CONTACT' | 'VOICE_CALL' | 'VIDEO_CALL' | 'BUTTON' | 'TYPING_INDICATOR' | 'LIST_PICKER' | 'FILE' | 'LIST_PICKER_RESPONSE' | 'POSTBACK' | 'WA_BUTTON_FEEDBACK' | 'SURVEY_REQUEST' | 'SURVEY_RESPONSE' | 'MEDIA_TEMPLATE' | 'FACEBOOK_TEMPLATE' | 'PRE_CHAT_FORM' | 'LC_QUICK_REPLY' | 'TEXT_WITH_BUTTON' | 'TEXT_WITH_IMAGE_AND_BUTTON' | 'SUGGESTION_RESPONSE' | 'ABC_MULTI_TYPE' | 'FOLLOW' | 'UNFOLLOW' | 'CALL' | 'EMAIL' | 'CARD' | 'CAROUSEL' | 'TEXT_WITH_SUGGESTION' | 'RICH_LINK' | 'TIME_PICKER' | 'TIME_PICKER_RESPONSE' | 'BUTTON_RESPONSE' | 'VIBER_BOT_STICKER' | 'WHATSAPP_STICKER' | 'VIBER_BOT_CAROUSEL' | 'VIBER_BOT_EVENT' | 'VIBER_BOT_VIDEO' | 'VIBER_BOT_FILE' | 'URL' | 'LC_CAROUSEL' | 'INSTAGRAM_STICKER' | 'CALL_START' | 'CALL_HANGUP' | 'CALL_TRANSCRIPT' | 'CALL_FILE' | 'APPLE_CUSTOM_INTERACTIVE_CONTENT' | 'APPLE_AUTH_REQUEST_CONTENT' | 'APPLE_PAY_REQUEST_CONTENT' | 'APPLE_PAY_RESPONSE' | 'AUTHENTICATION_RESPONSE' | 'CLOSE_CONVERSATION' | 'BUTTON_LIST' | 'KAKAO_SANGDAM_SESSION_EXPIRED' | 'INSTAGRAM_TEMPLATE' | 'SHARE' | 'STORY_MENTION' | 'CUSTOM_INTERACTIVE_RESPONSE' | 'INTERACTIVE' | 'INTERACTIVE_LIST_REPLY' | 'INTERACTIVE_BUTTON_REPLY' | 'LC_FORM_RESPONSE' | 'PRODUCT' | 'APPLE_QUICK_REPLY_CONTENT' | 'QUICK_REPLY' | 'WHATSAPP_PRODUCT' | 'WHATSAPP_MULTI_PRODUCT' | 'WHATSAPP_TEXT_WITH_ADDITIONAL_DATA' | 'ORDER' | 'TELEGRAM_CONTACT' | 'FORM_RESPONSE' | 'LINE_TEMPLATE' | 'APPLE_FORM_CONTENT' | 'LINE_POSTBACK_EVENT' | 'LIVE_CHAT_KNOWLEDGE_BASE_ARTICLE' | 'LIVE_CHAT_KNOWLEDGE_BASE_SEARCH' | 'LINE_STICKER' | 'INTERACTIVE_FLOW_REPLY' | 'RCS_TEXT' | 'RCS_FILE' | 'RCS_CARD' | 'RCS_CAROUSEL' | 'BUNDLE' | 'PRIVATE_REPLY_TO_SOCIAL_COMMENT' | 'LIVE_CHAT_BUTTON' | 'TEXT_WITH_RATING' | 'EMPTY' | 'JSON' | 'ROADSIDE_ASSISTANCE' | 'CUSTOM_DATA' | 'WHATSAPP_CALL_PERMISSION_REPLY' | 'TIKTOK_SHARE_POST' | 'TIKTOK_REFERRAL_SHORT_LINK' | 'TIKTOK_REFERRAL_AD' | 'ZALO_GIF' | 'RCS_TEXT_WITH_PDF' | 'APPLE_MEDIA_CONTENT' | 'TEXT' | 'IMAGE' | 'LOCATION' | 'TEMPLATE' | 'AUDIO' | 'VOICE' | 'VIDEO' | 'DOCUMENT' | 'CONTACT' | 'VOICE_CALL' | 'VIDEO_CALL' | 'CALL' | 'BUTTON' | 'TYPING_INDICATOR' | 'LIST_PICKER' | 'FILE' | 'LIST_PICKER_RESPONSE' | 'POSTBACK' | 'SURVEY_REQUEST' | 'SURVEY_RESPONSE' | 'FACEBOOK_TEMPLATE' | 'PRE_CHAT_FORM' | 'LC_FORM_RESPONSE' | 'LC_QUICK_REPLY' | 'LC_CAROUSEL' | 'LIVE_CHAT_KNOWLEDGE_BASE_ARTICLE' | 'LIVE_CHAT_KNOWLEDGE_BASE_SEARCH' | 'TEXT_WITH_BUTTON' | 'TEXT_WITH_IMAGE_AND_BUTTON' | 'ABC_MULTI_TYPE' | 'CARD' | 'SUGGESTION_RESPONSE' | 'CAROUSEL' | 'LINE_TEMPLATE' | 'TEXT_WITH_SUGGESTION' | 'EMAIL' | 'RICH_LINK' | 'TIME_PICKER' | 'TIME_PICKER_RESPONSE' | 'BUTTON_RESPONSE' | 'WHATSAPP_STICKER' | 'VIBER_STICKER' | 'INSTAGRAM_STICKER' | 'INSTAGRAM_TEMPLATE' | 'CALL_FILE' | 'CALL_TRANSCRIPT' | 'CALL_HANGUP' | 'CALL_START' | 'ABC_CUSTOM_INTERACTIVE_CONTENT' | 'APPLE_PAY_REQUEST_CONTENT' | 'QUICK_REPLY' | 'APPLE_AUTH_REQUEST_CONTENT' | 'APPLE_CUSTOM_INTERACTIVE_CONTENT' | 'BUTTON_LIST' | 'SHARE' | 'INTERACTIVE' | 'KAKAO_SANGDAM_SESSION_EXPIRED' | 'INTERACTIVE_BUTTON_REPLY' | 'INTERACTIVE_LIST_REPLY' | 'WHATSAPP_PRODUCT' | 'WHATSAPP_MULTI_PRODUCT' | 'PRODUCT' | 'APPLE_QUICK_REPLY_CONTENT' | 'APPLE_FORM_CONTENT' | 'ROADSIDE_ASSISTANCE' | 'FORM_RESPONSE' | 'ORDER' | 'LINE_POSTBACK_EVENT' | 'INTERACTIVE_FLOW_REPLY' | 'RCS_TEXT' | 'RCS_FILE' | 'RCS_CARD' | 'RCS_CAROUSEL' | 'PRIVATE_REPLY_TO_SOCIAL_COMMENT' | 'CUSTOM_DATA' | 'WHATSAPP_CALL_PERMISSION_REPLY': Content type
  - `content` object: Template content.
  - `createdAt` string, date-time: Timestamp when template was created.
  - `updatedAt` string, date-time: Timestamp when template was updated.
  - `tags` E89661b226e518f36a162935afcdf1132c95b0e63e9c86c5ef5f31c5a8d865a2TemplateTagApiResponse[]: List of template tags.
    - `id` string: Template tag ID.
    - `name` string: Template tag name.
    - `createdAt` string, date-time: Timestamp when template tag was created.
    - `updatedAt` string, date-time: Timestamp when template tag was updated.
  - `attachments` E89661b226e518f36a162935afcdf1132c95b0e63e9c86c5ef5f31c5a8d865a2TemplateFileApiResponse[]: List of template attachments.
    - `id` string
    - `fileName` string
    - `fileExtension` string
    - `fileSize` integer
    - `contentType` string
    - `publicLink` string
    - `thumbLink` string
    - `uploadedAt` string, date-time
  - `sender` string

## Other responses

- `401`: Unauthorized
- `403`: Forbidden
- `404`: Not found
- `500`: Internal Server Error

---

[API](https://skmtc.dev/infobip/apis/infobip-openapi-specification.md) - [All operations](https://skmtc.dev/infobip/apis/infobip-openapi-specification/llms.txt) - [OpenAPI document](https://skmtc.dev/infobip/apis/infobip-openapi-specification/revisions/9dcbbaf902de?raw)