---
title: "Get queues"
method: GET
path: "/ccaas/1/queues"
tags: ["customer-engagement", "conversations", "conversation-queues"]
---

# Get queues

`GET /ccaas/1/queues`

## Request

- Base URL: `https://api.infobip.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api.infobip.com/ccaas/1/queues`
- Auth: one of:
  - OAuth 2
    - Client credentials
    - Token URL: `https://api.infobip.com/auth/1/oauth2/token`
  - API key in header `Authorization`
  - API key in header `Authorization`
  - HTTP basic

Use this method to get a list of queues with pagination and filtering options. Using a filter is optional.
The result can be filtered by one or many optional filters described in the parameters.
<a href="https://www.infobip.com/docs/conversations/supervisor-guide#queues-and-routing" target="_blank">More info</a>

## Query parameters

- `queueIds` string[]
- `agentId` string
- `workingHoursId` string
- `limit` integer
- `page` integer
- `orderBy` string
- `name` string

## Response `200`

OK

- E89661b226e518f36a162935afcdf1132c95b0e63e9c86c5ef5f31c5a8d865a2QueueResultPage
  - `queues` E89661b226e518f36a162935afcdf1132c95b0e63e9c86c5ef5f31c5a8d865a2QueueApiModel[]
    - `id` string
    - `name` string: Queue name.
    - `enabledAgentsCount` integer
    - `enabledRoutesCount` integer
    - `createdAt` string, date-time
    - `updatedAt` string, date-time
    - `isAutoAssignmentEnabled` boolean: Queue Auto-assignment toggle.
    - `autoAssignmentAlgorithm` 'LOAD_BALANCING' | 'ROUND_ROBIN' | 'PERFORMANCE_BASED' | 'LOAD_BALANCING' | 'ROUND_ROBIN' | 'PERFORMANCE_BASED': Queue Auto-assignment algorithm.
    - `isAutoAssignmentOutsideOfWorkingHoursEnabled` boolean: Queue Auto-assignment Outside of Working hours toggle
    - `stickyAgentTimeoutDays` integer: Number of days since last interaction with the customer.
    - `isStickyAutoAssignmentEnabled` boolean: Auto-assignment according to last interaction with the customer.
    - `workingHoursId` string: Working hours Id queue belongs to
    - `isRestricted` boolean: Is queue restricted.
    - `isPrivate` boolean: Is queue private.
    - `deletedAt` string, date-time
    - `externalId` string
  - `pagination` E89661b226e518f36a162935afcdf1132c95b0e63e9c86c5ef5f31c5a8d865a2Pagination
    - `totalItems` integer
    - `page` integer
    - `limit` integer
    - `orderBy` string

## Other responses

- `400`: Bad request
- `401`: Unauthorized
- `403`: Forbidden
- `500`: Internal Server Error

---

[API](https://skmtc.dev/infobip/apis/infobip-openapi-specification.md) - [All operations](https://skmtc.dev/infobip/apis/infobip-openapi-specification/llms.txt) - [OpenAPI document](https://skmtc.dev/infobip/apis/infobip-openapi-specification/revisions/9dcbbaf902de?raw)