---
title: "Update queue"
method: PUT
path: "/ccaas/1/queues/{queueId}"
tags: ["customer-engagement", "conversations", "conversation-queues"]
---

# Update queue

`PUT /ccaas/1/queues/{queueId}`

## Request

- Base URL: `https://api.infobip.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api.infobip.com/ccaas/1/queues/{queueId}`
- Auth: one of:
  - OAuth 2
    - Client credentials
    - Token URL: `https://api.infobip.com/auth/1/oauth2/token`
  - API key in header `Authorization`
  - API key in header `Authorization`
  - HTTP basic

Use this method to update the queue. <a href="https://www.infobip.com/docs/conversations/supervisor-guide#queues-and-routing" target="_blank">More info</a>

## Path parameters

- `queueId` string, required

## Request body

- E89661b226e518f36a162935afcdf1132c95b0e63e9c86c5ef5f31c5a8d865a2UpdateQueueApiRequest
  - `name` string: Queue name.
  - `isAutoAssignmentEnabled` boolean: Queue Auto-assignment toggle.
  - `autoAssignmentAlgorithm` 'LOAD_BALANCING' | 'ROUND_ROBIN' | 'PERFORMANCE_BASED' | 'LOAD_BALANCING' | 'ROUND_ROBIN' | 'PERFORMANCE_BASED': Queue Auto-assignment algorithm.
  - `isAutoAssignmentOutsideOfWorkingHoursEnabled` boolean: Queue Auto-assignment Outside of Working hours toggle
  - `stickyAgentTimeoutDays` integer: Number of days since last interaction with the customer.
  - `isStickyAutoAssignmentEnabled` boolean: Auto-assignment according to last interaction with the customer.
  - `workingHoursId` string: Working hours Id queue belongs to
  - `isRestricted` boolean: Is queue restricted.
  - `externalId` string: External identifier for the queue.

## Response `200`

OK

- E89661b226e518f36a162935afcdf1132c95b0e63e9c86c5ef5f31c5a8d865a2QueueApiModel
  - `id` string
  - `name` string: Queue name.
  - `enabledAgentsCount` integer
  - `enabledRoutesCount` integer
  - `createdAt` string, date-time
  - `updatedAt` string, date-time
  - `isAutoAssignmentEnabled` boolean: Queue Auto-assignment toggle.
  - `autoAssignmentAlgorithm` 'LOAD_BALANCING' | 'ROUND_ROBIN' | 'PERFORMANCE_BASED' | 'LOAD_BALANCING' | 'ROUND_ROBIN' | 'PERFORMANCE_BASED': Queue Auto-assignment algorithm.
  - `isAutoAssignmentOutsideOfWorkingHoursEnabled` boolean: Queue Auto-assignment Outside of Working hours toggle
  - `stickyAgentTimeoutDays` integer: Number of days since last interaction with the customer.
  - `isStickyAutoAssignmentEnabled` boolean: Auto-assignment according to last interaction with the customer.
  - `workingHoursId` string: Working hours Id queue belongs to
  - `isRestricted` boolean: Is queue restricted.
  - `isPrivate` boolean: Is queue private.
  - `deletedAt` string, date-time
  - `externalId` string

## Other responses

- `400`: Bad request
- `401`: Unauthorized
- `403`: Forbidden
- `404`: Not Found
- `500`: Internal Server Error

---

[API](https://skmtc.dev/infobip/apis/infobip-openapi-specification.md) - [All operations](https://skmtc.dev/infobip/apis/infobip-openapi-specification/llms.txt) - [OpenAPI document](https://skmtc.dev/infobip/apis/infobip-openapi-specification/revisions/9dcbbaf902de?raw)