---
title: "Create a channel account"
method: POST
path: "/conversations/custom-channels/2026-03/{channelId}/channel-accounts"
tags: ["Channel accounts"]
---

# Create a channel account

`POST /conversations/custom-channels/2026-03/{channelId}/channel-accounts`

## Request

- Base URL: `https://api.hubapi.com`
- URL: `https://api.hubapi.com/conversations/custom-channels/2026-03/{channelId}/channel-accounts`
- Auth: one of:
  - HTTP bearer
  - API key in query parameter `hapikey`
  - none

Create a new account for a channel. Multiple accounts can communicate over a single channel using different delivery identifiers.

## Path parameters

- `channelId` integer, required

## Request body

- ConversationsCustomChannelsPublicChannelAccountEgg
  - `authorized` boolean, required
  - `deliveryIdentifier` ConversationsCustomChannelsPublicDeliveryIdentifier
    - `type` 'CHANNEL_SPECIFIC_OPAQUE_ID' | 'HS_EMAIL_ADDRESS' | 'HS_PHONE_NUMBER' | 'HS_SHORT_CODE', required
    - `value` string, required
  - `inboxId` string, required
  - `name` string, required

## Response `201`

successful operation

- ConversationsCustomChannelsPublicChannelAccount
  - `active` boolean, required
  - `archived` boolean, required
  - `archivedAt` string, date-time
  - `authorized` boolean, required
  - `channelId` string, required
  - `createdAt` string, date-time, required
  - `deliveryIdentifier` ConversationsCustomChannelsPublicDeliveryIdentifier
    - `type` 'CHANNEL_SPECIFIC_OPAQUE_ID' | 'HS_EMAIL_ADDRESS' | 'HS_PHONE_NUMBER' | 'HS_SHORT_CODE', required
    - `value` string, required
  - `id` string, required
  - `inboxId` string, required
  - `name` string, required

## Other responses

- `default`: An error occurred.

## Changes

> 14 revisions in range; 1 not diffed, 2 could not be searched.

- **2026-04-08** `b0d8bc008db9`: 2 info
  - the security scope `conversations.custom_channels.read` was added to the endpoint's security scheme `private_apps`
  - the security scope `conversations.custom_channels.write` was removed from the endpoint's security scheme `private_apps`
- **2026-04-03** `3578967e48df`: 2 info
  - the security scope `conversations.custom_channels.read` was added to the endpoint's security scheme `private_apps`
  - the security scope `conversations.custom_channels.write` was removed from the endpoint's security scheme `private_apps`
- **2026-04-01** `e0403341222c`: 2 info
  - the security scope `conversations.custom_channels.read` was added to the endpoint's security scheme `private_apps`
  - the security scope `conversations.custom_channels.write` was removed from the endpoint's security scheme `private_apps`
- **2026-03-31** `f33be5a82610`: 2 info
  - the security scope `conversations.custom_channels.read` was added to the endpoint's security scheme `private_apps`
  - the security scope `conversations.custom_channels.write` was removed from the endpoint's security scheme `private_apps`
- **2026-03-30** `dc2fdad57f7f`: 2 info
  - the security scope `conversations.custom_channels.read` was added to the endpoint's security scheme `private_apps`
  - the security scope `conversations.custom_channels.write` was removed from the endpoint's security scheme `private_apps`

[Operation history](https://skmtc.dev/hubspot/apis/hubspot-api-specification/changes/conversations/custom-channels/2026-03/:channelId/channel-accounts/post.md)

---

[API](https://skmtc.dev/hubspot/apis/hubspot-api-specification.md) - [All operations](https://skmtc.dev/hubspot/apis/hubspot-api-specification/llms.txt) - [OpenAPI document](https://skmtc.dev/hubspot/apis/hubspot-api-specification/revisions/f9c7181056c5?raw)