---
title: "Support inbox: requests waiting for support, answered, closed or all, the most recently active first"
method: GET
path: "/operator/support/tickets"
tags: ["Operator"]
---

# Support inbox: requests waiting for support, answered, closed or all, the most recently active first

`GET /operator/support/tickets`

## Request

- Base URL: `https://hostingsurge.com/api/v1`
- URL: `https://hostingsurge.com/api/v1/operator/support/tickets`
- Auth: one of:
  - HTTP bearer
  - API key in cookie `__Host-hs_session`

## Query parameters

- `filter` 'waiting' | 'answered' | 'closed' | 'all'
- `cursor` string

## Response `200`

Inbox

- object
  - `counts` object, required
    - `waiting` integer, required
    - `answered` integer, required
    - `closed` integer, required
  - `items` object[], required
    - `id` string, uuid, required
    - `organizationId` string, uuid, required
    - `organizationName` string, required
    - `organizationDeleted` boolean, required
    - `organizationSuspended` boolean, required
    - `plan` string, nullable, required
    - `projectId` string, uuid, nullable, required
    - `projectName` string, nullable, required
    - `projectSlug` string, nullable, required
    - `projectDeleted` boolean, required
    - `createdByEmail` string, required
    - `createdByName` string, nullable, required
    - `subject` string, required
    - `category` 'question' | 'problem' | 'billing' | 'account' | 'other', required
    - `status` 'open' | 'answered' | 'closed', required: open: waiting for support; answered: support wrote last
    - `language` string, required
    - `messageCount` integer, required
    - `lastMessageAt` string, required: ISO-8601 timestamp
    - `lastAuthor` 'customer' | 'operator', required
    - `closedAt` string, nullable, required: ISO-8601 timestamp
    - `createdAt` string, required: ISO-8601 timestamp
  - `nextCursor` string, nullable, required

## Other responses

- `400`: Invalid request (code invalid_request)
- `401`: Missing or invalid session/token (code unauthorized)
- `403`: Authenticated but not permitted (code forbidden)
- `404`: Not found or not visible to the caller (code not_found)
- `409`: Conflict (code conflict), e.g. the status page address is taken
- `413`: The request body is too large
- `429`: Too many requests (code rate_limited); see Retry-After or details.limit
- `501`: Not available on this server yet (code not_configured): migration 194 is not applied

---

[API](https://skmtc.dev/hostingsurge/apis/hostingsurge-platform-api.md) · [All operations](https://skmtc.dev/hostingsurge/apis/hostingsurge-platform-api/llms.txt) · [OpenAPI document](https://skmtc.dev/hostingsurge/apis/hostingsurge-platform-api/revisions/4d08337cdff1?raw)