---
title: "Set a portal customer's password. Password retrieval is intentionally unsupported"
method: PUT
path: "/customers/{email}/portal-password"
tags: ["Customers"]
---

# Set a portal customer's password. Password retrieval is intentionally unsupported

`PUT /customers/{email}/portal-password`

## Request

- Base URL: `https://helpspot.example.com/api/v2`
- URL: `https://helpspot.example.com/api/v2/customers/{email}/portal-password`
- Auth: one of:
  - HTTP bearer
  - HTTP basic

Password updates accept at most 72 bytes, avoiding silent hasher truncation.

## Path parameters

- `email` string, required

## Request body

- UpdatePortalPasswordRequest
  - `password` string, required

## Response `200`

Password updated. The password is never returned.

- object
  - `updated` boolean, required

## Other responses

- `400`: Bad Request
- `401`: Unauthorized
- `403`: Forbidden
- `404`: Not found
- `405`: Method Not Allowed
- `406`: Not Acceptable
- `413`: Content Too Large
- `422`: Validation error
- `429`: Too Many Requests
- `500`: Internal Server Error
- `503`: Service Unavailable

---

[API](https://skmtc.dev/helpspot/apis/helpspot-api-v2.md) · [All operations](https://skmtc.dev/helpspot/apis/helpspot-api-v2/llms.txt) · [OpenAPI document](https://skmtc.dev/helpspot/apis/helpspot-api-v2/revisions/794dac0002c0?raw)