---
title: "Get Support Handoff"
method: GET
path: "/support/escalations/{escalation_id}/handoff"
tags: ["support"]
---

# Get Support Handoff

`GET /support/escalations/{escalation_id}/handoff`

## Request

- Base URL: `https://api.helloaxel.com` (the document declares no server; this is the origin it was published from)
- URL: `https://api.helloaxel.com/support/escalations/{escalation_id}/handoff`
- Auth: HTTP bearer

Read the Support-chat draft for one of the signed-in user's escalations.

## Path parameters

- `escalation_id` string, uuid, required

## Response `200`

Successful Response

- SupportHandoffResponse: The drafted first message behind a `/help?esc=<escalation id>` link. Axel writes it when it escalates; the Help page opens the Support chat with it already typed so the customer can send or edit it.
  - `escalation_id` string, uuid, required
  - `created_at` string, date-time, nullable
  - `operator_status` string, required
  - `draft` string, required
  - `problem` string, nullable
  - `handed_off` boolean

## Other responses

- `422`: Validation Error

## Changes

> 68 revisions in range; 1 not diffed.

- **2026-10-09** `91d34328554f`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/helloaxel/apis/client-api-gateway/changes/support/escalations/:escalation_id/handoff/get.md)

---

[API](https://skmtc.dev/helloaxel/apis/client-api-gateway.md) · [All operations](https://skmtc.dev/helloaxel/apis/client-api-gateway/llms.txt) · [OpenAPI document](https://skmtc.dev/helloaxel/apis/client-api-gateway/revisions/8824999a7a0a?raw)