---
title: "Reply to a support ticket"
method: POST
path: "/v1/me/support/{ticketId}/replies"
tags: ["Account"]
---

# Reply to a support ticket

`POST /v1/me/support/{ticketId}/replies`

## Request

- Base URL: `https://api.gunspec.io`
- URL: `https://api.gunspec.io/v1/me/support/{ticketId}/replies`
- Auth: one of:
  - API key in header `X-API-Key`
  - HTTP bearer

Adds a reply to one of your tickets. **Requires a paid plan (Builder or above).**

Requires an API key belonging to a user account. Acts on the calling account's own data.

## Path parameters

- `ticketId` string, required

## Request body

- object
  - `message` string, required: The reply body. Plain text.

## Response `201`

Reply to a support ticket

- object
  - `success` boolean, required: Always true on a successful response. Every error carries `false` and an `error` object instead.
  - `data` object, required: The response payload.
    - `id` integer: Numeric id of the reply.
    - `ticket_id` string: Id of the ticket the reply was added to.
    - `message` string: The reply body, as sent.
    - `created_at` string: When the reply was recorded, ISO 8601 UTC.

## Other responses

- `400`: Validation error
- `401`: Missing or invalid API key
- `403`: The credential is valid and the caller is not permitted. Three causes, none of which reissuing a key changes: the plan is below the endpoint's tier, the account is suspended, or the key is not attached to the thing being acted on, meaning a user account for `/v1/me` or a shop for `/v1/vendor`. Distinct from 401, which means the credential is missing, malformed or expired and a new one can work.
- `404`: Resource not found
- `413`: The request body is larger than this endpoint accepts, which is 1 MB for a JSON body. Refused from `Content-Length` before the body is read, so nothing was stored and the request can be split and resent. `error.maxBytes` carries the limit.
- `429`: A limit was reached. `RATE_LIMITED` is the per-minute limit: wait `Retry-After` seconds (a minute) and retry. `DAILY_CAP_EXCEEDED` is the plan's daily limit, per key: nothing will be served until the counters return to zero at midnight UTC. `MONTHLY_CAP_EXCEEDED` is the plan's monthly allowance, for the whole account: nothing will be served until midnight UTC on the first of next month, or until the plan changes. For both, `Retry-After` is the seconds until then and `error.resetsAt` says when as an instant. Calls made after a refusal are refused too and do not spend the month, and a free key that keeps calling is paused, so stop at the first one and resume at the reset.
- `500`: Internal server error

---

[API](https://skmtc.dev/gunspec/apis/gunspec-io-api.md) · [All operations](https://skmtc.dev/gunspec/apis/gunspec-io-api/llms.txt) · [OpenAPI document](https://skmtc.dev/gunspec/apis/gunspec-io-api/revisions/f2e974d8b05c?raw)