---
title: "POST /tenant/support-conversation"
method: POST
path: "/tenant/support-conversation"
---

# POST /tenant/support-conversation

`POST /tenant/support-conversation`

## Request

- Base URL: `https://api.gravityads.dev` (the document declares no server; this is the origin it was published from)
- URL: `https://api.gravityads.dev/tenant/support-conversation`
- Auth: HTTP bearer

## Request body

- object
  - `action` 'create' | 'reply' | 'reopen', required
  - `request_id` string, required
  - `ticket_id` integer
  - `subject` string
  - `description` string
  - `attachments` object[]
    - `filename` string, required
    - `data` string, required
    - `mime-type` 'image/png' | 'image/jpeg' | 'text/plain' | 'application/pdf', required

## Response `200`

Persisted support request outcome; not an email delivery confirmation

- object
  - `status` string
  - `request_id` string
  - `ticket_id` integer
  - `articles` object[]
    - `id` integer
    - `body` string
    - `content_type` string
    - `sender` string
    - `created_at` string
    - `internal` boolean
    - `attachments` object[]
      - `id` integer
      - `filename` string
      - `content_type` string
      - `size` integer
  - `support_tickets` object[]
    - `request_id` string
    - `ticket_id` integer, nullable
    - `status` string
    - `created_at` string
    - `updated_at` string
  - `next_cursor` string, nullable
  - `retry_allowed` boolean
  - `provider_accepted` boolean
  - `email_delivered` string
  - `customer_resolved` boolean
  - `ticket_state` string
  - `attachment` object
    - `filename` string, required
    - `data` string, required
    - `mime-type` 'image/png' | 'image/jpeg' | 'text/plain' | 'application/pdf', required

---

[API](https://skmtc.dev/gravityads/apis/gravityads-api.md) · [All operations](https://skmtc.dev/gravityads/apis/gravityads-api/llms.txt) · [OpenAPI document](https://skmtc.dev/gravityads/apis/gravityads-api/revisions/124cd07d534d?raw)