---
title: "List tenant support ticket handoff records for ops"
method: GET
path: "/ops/support-tickets"
---

# List tenant support ticket handoff records for ops

`GET /ops/support-tickets`

## Request

- Base URL: `https://api.gravityads.dev` (the document declares no server; this is the origin it was published from)
- URL: `https://api.gravityads.dev/ops/support-tickets`
- Auth: HTTP bearer

## Query parameters

- `tenant_id` string
- `limit` integer
- `category` string
- `source` string

## Response `200`

Redacted support tickets

- object
  - `status` string, required
  - `tenant_id` string, required
  - `category_filter` string
  - `source_filter` string
  - `support_ticket_count` integer, required
  - `support_tickets` object[], required
    - `ticket_id` string, required
    - `tenant_id` string
    - `request_id_hash_prefix` string, required
    - `subject_hash_prefix` string, required
    - `description_hash_prefix` string, required
    - `severity` string
    - `category` string
    - `support_provider` string
    - `provider_target_hash` string
    - `status` string
    - `provider_called` boolean
    - `sent` boolean
    - `external_ticket_id_hash` string
    - `provider_response_hash` string
    - `provider_status_code` integer
    - `created_by_user_id_hash_prefix` string
    - `source` string
    - `created_at` string
    - `updated_at` string
    - `raw_ticket_payload_returned` false, required
    - `raw_provider_target_returned` false, required
    - `raw_secrets_returned` false, required
  - `database_url_configured` boolean
  - `error_type` string
  - `raw_ticket_payload_returned` false, required
  - `raw_provider_target_returned` false, required
  - `raw_secrets_returned` false, required

---

[API](https://skmtc.dev/gravityads/apis/gravityads-api.md) · [All operations](https://skmtc.dev/gravityads/apis/gravityads-api/llms.txt) · [OpenAPI document](https://skmtc.dev/gravityads/apis/gravityads-api/revisions/124cd07d534d?raw)