---
title: "Set Channel Ai Pause"
method: POST
path: "/inbox/channels/{channel_id}/ai-pause"
tags: ["AI Inbox"]
---

# Set Channel Ai Pause

`POST /inbox/channels/{channel_id}/ai-pause`

## Request

- Base URL: `https://be.graph8.com/api/v1`
- URL: `https://be.graph8.com/api/v1/inbox/channels/{channel_id}/ai-pause`
- Auth: HTTP bearer

Stop the AI answering THIS conversation, or let it resume.

Scoped to the one thread: pausing here does not disable the responder
anywhere else. This is the handover switch - pause it when a human takes
over, so the customer does not get two replies.

`paused` is explicit rather than a toggle, so a retried request is
idempotent instead of flipping the state back.

## Path parameters

- `channel_id` string, required: Conversation id.

## Query parameters

- `channel_type` 'email' | 'chat' | 'phone' | 'sms' | 'heyreach' | 'meetings' | 'support' | 'all', required: Which channel the conversation lives in. REQUIRED: the same id means different rows in different channels, so this is what identifies the conversation, not a filter.

## Headers

- `Authorization` string, nullable
- `X-Target-Org-Id` string, nullable

## Request body

- AiPauseRequest: Stop or resume the AI auto-responder on ONE conversation. Scoped to the conversation, not the org: pausing here does not disable the responder anywhere else.
  - `paused` boolean, required: True stops the AI answering this thread; false lets it resume.

## Response `200`

Successful Response

- ApiResponseInboxPayload
  - `data` InboxPayload, required: An open envelope for a comment, an assignment or a workspace. Open because a comment carries attachment refs and mention metadata that grow, and because an assignment result reports per-assignee outcomes.
  - `pagination` PaginationMeta
    - `page` integer, required: Current page number (1-indexed)
    - `limit` integer, required: Items per page
    - `total` integer, required: Total number of items
    - `has_next` boolean, required: Whether there are more pages
    - `next_cursor` string, nullable: Opaque cursor for the next page; null when there are no more items. Pass it back as the `cursor` query param to fetch the following page without computing page numbers.
    - `total_available` integer, nullable: Search endpoints only: how many records really match, when known. Can be larger than `total`, which is capped at the 10,000 results that can be paged. For company search this is a distinct-company estimate. Null when unknown; absent outside search.
    - `total_is_lower_bound` boolean, nullable: Search endpoints only: true when more records match than `total` shows (the result set is larger than the 10,000 results that can be paged). Absent outside search.
    - `notes` string[], nullable: Search endpoints only: plain-language notes about the result, e.g. that more records match than can be paged, or that a reversed `between` range was put in order.

## Other responses

- `422`: Validation Error

---

[API](https://skmtc.dev/graph8/apis/graph8-developer-api.md) · [All operations](https://skmtc.dev/graph8/apis/graph8-developer-api/llms.txt) · [OpenAPI document](https://skmtc.dev/graph8/apis/graph8-developer-api/revisions/2e7cfa0ca921?raw)