---
title: "POST /v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/feedbackLabels"
method: POST
path: "/v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/feedbackLabels"
tags: ["projects"]
---

# POST /v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/feedbackLabels

`POST /v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/feedbackLabels`

## Request

- Base URL: `https://contactcenterinsights.googleapis.com`
- URL: `https://contactcenterinsights.googleapis.com/v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/feedbackLabels`
- Auth: OAuth 2 and OAuth 2
  - Implicit: `https://accounts.google.com/o/oauth2/auth`
  - Scopes: `https://www.googleapis.com/auth/cloud-platform`
  - Authorization code: `https://accounts.google.com/o/oauth2/auth`
  - Token URL: `https://accounts.google.com/o/oauth2/token` scopes: `https://www.googleapis.com/auth/cloud-platform`

Create feedback label.

## Path parameters

- `projectsId` string, required
- `locationsId` string, required
- `conversationsId` string, required

## Query parameters

- `feedbackLabelId` string

## Request body

- GoogleCloudContactcenterinsightsV1FeedbackLabel: Represents a conversation, resource, and label provided by the user. Can take the form of a string label or a QaAnswer label. QaAnswer labels are used for Quality AI example conversations. String labels are used for Topic Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.
  - `createTime` string, google-datetime: Output only. Create time of the label.
  - `label` string: String label used for Topic Modeling.
  - `labeledResource` string: Name of the resource to be labeled. Supported resources are: * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}` * `projects/{project}/locations/{location}/issueModels/{issue_model}` * `projects/{project}/locations/{location}/generators/{generator_id}`
  - `name` string: Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
  - `qaAnswerLabel` GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue: Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines the possible answer values for a question.
    - `boolValue` boolean: Boolean value.
    - `key` string: A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
    - `naValue` boolean: A value of "Not Applicable (N/A)". Should only ever be `true`.
    - `normalizedScore` number, double: Output only. Normalized score of the questions. Calculated as score / potential_score.
    - `numValue` number, double: Numerical value.
    - `potentialScore` number, double: Output only. The maximum potential score of the question.
    - `score` number, double: Output only. Numerical score of the answer.
    - `skipValue` boolean: Output only. A value of "Skip". If provided, this field may only be set to `true`. If a question receives this answer, it will be excluded from any score calculations. This would mean that the question was not evaluated.
    - `strValue` string: String value.
  - `satisfiesPzi` boolean: Output only. Whether this resource is zone isolated.
  - `satisfiesPzs` boolean: Output only. Whether this resource is zone separated.
  - `updateTime` string, google-datetime: Output only. Update time of the label.

## Response `200`

Successful response

- GoogleCloudContactcenterinsightsV1FeedbackLabel: Represents a conversation, resource, and label provided by the user. Can take the form of a string label or a QaAnswer label. QaAnswer labels are used for Quality AI example conversations. String labels are used for Topic Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.
  - `createTime` string, google-datetime: Output only. Create time of the label.
  - `label` string: String label used for Topic Modeling.
  - `labeledResource` string: Name of the resource to be labeled. Supported resources are: * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}` * `projects/{project}/locations/{location}/issueModels/{issue_model}` * `projects/{project}/locations/{location}/generators/{generator_id}`
  - `name` string: Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
  - `qaAnswerLabel` GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue: Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines the possible answer values for a question.
    - `boolValue` boolean: Boolean value.
    - `key` string: A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
    - `naValue` boolean: A value of "Not Applicable (N/A)". Should only ever be `true`.
    - `normalizedScore` number, double: Output only. Normalized score of the questions. Calculated as score / potential_score.
    - `numValue` number, double: Numerical value.
    - `potentialScore` number, double: Output only. The maximum potential score of the question.
    - `score` number, double: Output only. Numerical score of the answer.
    - `skipValue` boolean: Output only. A value of "Skip". If provided, this field may only be set to `true`. If a question receives this answer, it will be excluded from any score calculations. This would mean that the question was not evaluated.
    - `strValue` string: String value.
  - `satisfiesPzi` boolean: Output only. Whether this resource is zone isolated.
  - `satisfiesPzs` boolean: Output only. Whether this resource is zone separated.
  - `updateTime` string, google-datetime: Output only. Update time of the label.

---

[API](https://skmtc.dev/google/apis/contactcenterinsights.md) - [All operations](https://skmtc.dev/google/apis/contactcenterinsights/llms.txt) - [OpenAPI document](https://skmtc.dev/google/apis/contactcenterinsights/revisions/895c3ce55ea0?raw)