---
title: "POST /v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/assessments/{assessmentsId}:appeal"
method: POST
path: "/v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/assessments/{assessmentsId}:appeal"
tags: ["projects"]
---

# POST /v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/assessments/{assessmentsId}:appeal

`POST /v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/assessments/{assessmentsId}:appeal`

## Request

- Base URL: `https://contactcenterinsights.googleapis.com`
- URL: `https://contactcenterinsights.googleapis.com/v1/projects/{projectsId}/locations/{locationsId}/conversations/{conversationsId}/assessments/{assessmentsId}:appeal`
- Auth: OAuth 2 and OAuth 2
  - Implicit: `https://accounts.google.com/o/oauth2/auth`
  - Scopes: `https://www.googleapis.com/auth/cloud-platform`
  - Authorization code: `https://accounts.google.com/o/oauth2/auth`
  - Token URL: `https://accounts.google.com/o/oauth2/token` scopes: `https://www.googleapis.com/auth/cloud-platform`

Appeal an Assessment.

## Path parameters

- `projectsId` string, required
- `locationsId` string, required
- `conversationsId` string, required
- `assessmentsId` string, required

## Request body

- GoogleCloudContactcenterinsightsV1AppealAssessmentRequest: The message to appeal an assessment.

## Response `200`

Successful response

- GoogleCloudContactcenterinsightsV1Assessment: The assessment resource.
  - `agentInfo` GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo: Information about an agent involved in the conversation.
    - `agentId` string: A user-specified string representing the agent.
    - `agentType` 'ROLE_UNSPECIFIED' | 'HUMAN_AGENT' | 'AUTOMATED_AGENT' | 'END_USER' | 'ANY_AGENT': The agent type, e.g. HUMAN_AGENT.
    - `deploymentDisplayName` string: The agent's deployment display name. Only applicable to automated agents.
    - `deploymentId` string: The agent's deployment ID. Only applicable to automated agents.
    - `displayName` string: The agent's name.
    - `dispositionCode` string: A user-provided string indicating the outcome of the agent's segment of the call.
    - `entrySubagentDisplayName` string: The entry subagent's display name.
    - `entrySubagentId` string: The entry subagent's ID.
    - `location` string: The agent's location.
    - `studyArmId` string: The study arm ID associated with the conversation. Only applicable to automated agents.
    - `studyId` string: The study ID associated with the conversation. Only applicable to automated agents.
    - `team` string: A user-specified string representing the agent's team. Deprecated in favor of the `teams` field.
    - `teams` string[]: User-specified strings representing the agent's teams.
    - `versionDisplayName` string: The agent's version display name. Only applicable to automated agents.
    - `versionId` string: The agent's version ID. Only applicable to automated agents.
  - `createTime` string, google-datetime: Output only. The time at which the assessment was created.
  - `name` string: Identifier. The resource name of the assessment. Format: projects/{project}/locations/{location}/conversations/{conversation}/assessments/{assessment}
  - `state` 'STATE_UNSPECIFIED' | 'DRAFT' | 'PUBLISHED' | 'APPEALED' | 'FINALIZED': Output only. The state of the assessment.
  - `updateTime` string, google-datetime: Output only. The time at which the assessment was last updated.

---

[API](https://skmtc.dev/google/apis/contactcenterinsights.md) - [All operations](https://skmtc.dev/google/apis/contactcenterinsights/llms.txt) - [OpenAPI document](https://skmtc.dev/google/apis/contactcenterinsights/revisions/895c3ce55ea0?raw)