---
title: "Grant Account Escalation"
method: POST
path: "/api/internal/escalation/accounts/{account_id}"
tags: ["internal"]
---

# Grant Account Escalation

`POST /api/internal/escalation/accounts/{account_id}`

## Request

- Base URL: `https://app.gocrisp.com` (the document declares no server; this is the origin it was published from)
- URL: `https://app.gocrisp.com/api/internal/escalation/accounts/{account_id}`
- Auth: none declared

## Path parameters

- `account_id` string, required

## Request body

- EscalateAccountRequest
  - `userId` string, nullable
  - `durationHours` integer
  - `reason` string, required
  - `explanation` string, required

## Response `200`

Successful response, including any rejected FGA tuple operations.

- EscalationStatusResponseWithFgaWriteReport
  - `isEscalated` boolean, required
  - `expiresAt` string, date-time, nullable
  - `rejectedTuples` RejectedTuple[]: Tuple operations rejected by Auth0 FGA during this request.
    - `operation` 'write' | 'delete', required
    - `tuple` RejectedTupleKey, required: Public tuple identity for a rejected write operation.
      - `user` string, required
      - `relation` string, required
      - `object` string, required
    - `reason` string, required

## Other responses

- `422`: Validation Error

## Changes

- **2026-11-02** `28638f87e7d4`: 1 info
  - the `durationHours` request property's max was increased from `48.00` to `720.00`
- **2026-10-21** `1a687a31589e`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/gocrisp/apis/crisp-app-dock/changes/api/internal/escalation/accounts/:account_id/post.md)

---

[API](https://skmtc.dev/gocrisp/apis/crisp-app-dock.md) - [All operations](https://skmtc.dev/gocrisp/apis/crisp-app-dock/llms.txt) - [OpenAPI document](https://skmtc.dev/gocrisp/apis/crisp-app-dock/revisions/28638f87e7d4?raw)