---
title: "Sent Text Message"
method: POST
path: "/SENT_EXTERNAL_TEXT_MESSAGE"
tags: ["Agent Activity"]
---

# Sent Text Message

`POST /SENT_EXTERNAL_TEXT_MESSAGE`

## Request

- Base URL: `https://apidocs.goaugment.com` (the document declares no server; this is the origin it was published from)
- URL: `https://apidocs.goaugment.com/SENT_EXTERNAL_TEXT_MESSAGE`
- Auth: none declared
- TypeScript: <https://skmtc.dev/goaugment/apis/webhooks/docs/SENT_EXTERNAL_TEXT_MESSAGE/post.ts> (a function with typed inputs; its response is checked against the schema)

> v1 equivalent: none. v2 only.

Sent when an Augment agent sends a text message on one of your loads.

This event records that the message was sent, not that it reached the handset. The envelope's `occurredAt` is when Augment sent it.

## Request body

- SentExternalTextMessageEvent: Fields present on every v2 webhook event.
  - `id` string, required: Unique event identifier (ULID)
  - `workflow` 'TRACK_AND_TRACE' | 'CARRIER_SUPPORT' | 'POD_COLLECTION' | 'LOAD_BUILDING' | 'CARRIER_SELECTION' | 'SCHEDULING' | 'CUSTOMER_SUPPORT' | 'null', nullable, required: The Augment workflow that produced this event, or `null` when no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.
  - `occurredAt` string, date-time, required: When the underlying activity occurred (ISO 8601)
  - `loadNumber` string, nullable, required: Your load reference number
  - `customerLoadInternalId` string, nullable, required: Your internal load ID, if provided during load creation
  - `eventType` 'SENT_EXTERNAL_TEXT_MESSAGE', required: Event name for a text message sent by an Augment agent.
  - `data` SentTextMessageData, required: An outbound text message sent by an Augment agent.
    - `direction` 'INBOUND' | 'OUTBOUND', required: Direction of the communication from Augment's point of view. `OUTBOUND` means Augment initiated it; `INBOUND` means Augment received it.
    - `message` string, required: The message text that was sent.
    - `contactType` 'CarrierContact', required: The kind of contact the message was addressed to.
    - `contact` AgentContact, required: The person on the other side of an agent communication, or the person a request was routed to. Any identity field may be `null` when Augment does not hold that detail for the contact. Match on `externalId` where you can; it is your own system's identifier for the contact.
      - `name` string, nullable, required: Contact's name
      - `externalId` string, nullable, required: Your system's identifier for this contact, as supplied to Augment. `null` when Augment has no matching contact record.
      - `email` string, nullable, required: Contact's email address
      - `phone` string, nullable, required: Contact's phone number in E.164 format
      - `phoneExtension` string, nullable, required: Contact's phone extension
      - `role` string: The contact's role, on call events where Augment has one. Treat as an open set.
    - `attachmentCount` integer, required: Number of attachments sent with the message.

## Response `200`

Event acknowledged

---

[API](https://skmtc.dev/goaugment/apis/webhooks.md) - [All operations](https://skmtc.dev/goaugment/apis/webhooks/llms.txt) - [OpenAPI document](https://skmtc.dev/goaugment/apis/webhooks/revisions/a074b2ada419?raw)