---
title: "Scheduled Carrier Outreach"
method: POST
path: "/SCHEDULED_CARRIER_OUTREACH"
tags: ["Track & Trace"]
---

# Scheduled Carrier Outreach

`POST /SCHEDULED_CARRIER_OUTREACH`

## Request

- Base URL: `https://apidocs.goaugment.com` (the document declares no server; this is the origin it was published from)
- URL: `https://apidocs.goaugment.com/SCHEDULED_CARRIER_OUTREACH`
- Auth: none declared
- TypeScript: <https://skmtc.dev/goaugment/apis/webhooks/docs/SCHEDULED_CARRIER_OUTREACH/post.ts> (a function with typed inputs; its response is checked against the schema)

> v1 equivalent: `scheduledCarrierOutreach` (flat payload).

Sent when Augment schedules a future Track & Trace carrier outreach for a load. Clients must configure a `SCHEDULED_CARRIER_OUTREACH` webhook subscription to receive these events.

## Request body

- ScheduledCarrierOutreachCallbackResponse: Fields present on every v2 webhook event.
  - `id` string, required: Unique event identifier (ULID)
  - `workflow` 'TRACK_AND_TRACE' | 'CARRIER_SUPPORT' | 'POD_COLLECTION' | 'LOAD_BUILDING' | 'CARRIER_SELECTION' | 'SCHEDULING' | 'CUSTOMER_SUPPORT' | 'null', nullable, required: The Augment workflow that produced this event, or `null` when no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.
  - `occurredAt` string, date-time, required: When the underlying activity occurred (ISO 8601)
  - `loadNumber` string, nullable, required: Your load reference number
  - `customerLoadInternalId` string, nullable, required: Your internal load ID, if provided during load creation
  - `eventType` 'SCHEDULED_CARRIER_OUTREACH', required: Event name for scheduled carrier outreach.
  - `data` ScheduledCarrierOutreachData, required: Details for a future carrier outreach scheduled by Augment.
    - `scheduledAt` string, date-time, required: When the carrier outreach is scheduled to occur, in UTC ISO 8601 format.
    - `outreachType` 'PHONE_CALL' | 'EMAIL' | 'TEXT_MESSAGE', required: Type of carrier outreach that was scheduled.
    - `context` string, required: Free-text context for the scheduled outreach.

## Response `200`

Scheduled carrier outreach received successfully

---

[API](https://skmtc.dev/goaugment/apis/webhooks.md) - [All operations](https://skmtc.dev/goaugment/apis/webhooks/llms.txt) - [OpenAPI document](https://skmtc.dev/goaugment/apis/webhooks/revisions/a074b2ada419?raw)