---
title: "Received Text Message"
method: POST
path: "/RECEIVED_EXTERNAL_TEXT_MESSAGE"
tags: ["Agent Activity"]
---

# Received Text Message

`POST /RECEIVED_EXTERNAL_TEXT_MESSAGE`

## Request

- Base URL: `https://apidocs.goaugment.com` (the document declares no server; this is the origin it was published from)
- URL: `https://apidocs.goaugment.com/RECEIVED_EXTERNAL_TEXT_MESSAGE`
- Auth: none declared
- TypeScript: <https://skmtc.dev/goaugment/apis/webhooks/docs/RECEIVED_EXTERNAL_TEXT_MESSAGE/post.ts> (a function with typed inputs; its response is checked against the schema)

> v1 equivalent: none. v2 only.

Sent when an inbound text message relating to one of your loads is received by an Augment agent. `message` carries the text, while `summary` and `classification` describe what it was about.

## Request body

- ReceivedExternalTextMessageEvent: Fields present on every v2 webhook event.
  - `id` string, required: Unique event identifier (ULID)
  - `workflow` 'TRACK_AND_TRACE' | 'CARRIER_SUPPORT' | 'POD_COLLECTION' | 'LOAD_BUILDING' | 'CARRIER_SELECTION' | 'SCHEDULING' | 'CUSTOMER_SUPPORT' | 'null', nullable, required: The Augment workflow that produced this event, or `null` when no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.
  - `occurredAt` string, date-time, required: When the underlying activity occurred (ISO 8601)
  - `loadNumber` string, nullable, required: Your load reference number
  - `customerLoadInternalId` string, nullable, required: Your internal load ID, if provided during load creation
  - `eventType` 'RECEIVED_EXTERNAL_TEXT_MESSAGE', required: Event name for a received text message.
  - `data` ReceivedTextMessageData, required: An inbound text message received by an Augment agent.
    - `direction` 'INBOUND' | 'OUTBOUND', required: Direction of the communication from Augment's point of view. `OUTBOUND` means Augment initiated it; `INBOUND` means Augment received it.
    - `message` string, required: The message text.
    - `summary` string: Plain-language summary of the message.
    - `classification` string: The category Augment assigned to the message. Treat as an open set — the values you receive depend on how your workflows are configured.

## Response `200`

Event acknowledged

---

[API](https://skmtc.dev/goaugment/apis/webhooks.md) - [All operations](https://skmtc.dev/goaugment/apis/webhooks/llms.txt) - [OpenAPI document](https://skmtc.dev/goaugment/apis/webhooks/revisions/a074b2ada419?raw)