---
title: "Canceled Scheduled Outreach"
method: POST
path: "/CANCELED_SCHEDULED_OUTREACH"
tags: ["Agent Activity"]
---

# Canceled Scheduled Outreach

`POST /CANCELED_SCHEDULED_OUTREACH`

## Request

- Base URL: `https://apidocs.goaugment.com` (the document declares no server; this is the origin it was published from)
- URL: `https://apidocs.goaugment.com/CANCELED_SCHEDULED_OUTREACH`
- Auth: none declared
- TypeScript: <https://skmtc.dev/goaugment/apis/webhooks/docs/CANCELED_SCHEDULED_OUTREACH/post.ts> (a function with typed inputs; its response is checked against the schema)

> v1 equivalent: none. v2 only.

Sent when a carrier outreach that Augment had scheduled is canceled before it ran. The `data` payload describes the outreach that was canceled and is the same shape as `SCHEDULED_CARRIER_OUTREACH`, so you can match it against the outreach you recorded earlier. `occurredAt` is when the cancellation happened; `scheduledAt` is when the outreach would have run.

Sent only for outreach directed at a contact — a call, email, or text that will now not happen.

## Request body

- CanceledScheduledOutreachEvent: Fields present on every v2 webhook event.
  - `id` string, required: Unique event identifier (ULID)
  - `workflow` 'TRACK_AND_TRACE' | 'CARRIER_SUPPORT' | 'POD_COLLECTION' | 'LOAD_BUILDING' | 'CARRIER_SELECTION' | 'SCHEDULING' | 'CUSTOMER_SUPPORT' | 'null', nullable, required: The Augment workflow that produced this event, or `null` when no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.
  - `occurredAt` string, date-time, required: When the underlying activity occurred (ISO 8601)
  - `loadNumber` string, nullable, required: Your load reference number
  - `customerLoadInternalId` string, nullable, required: Your internal load ID, if provided during load creation
  - `eventType` 'CANCELED_SCHEDULED_OUTREACH', required: Event name for a canceled scheduled carrier outreach.
  - `data` ScheduledCarrierOutreachData, required: Details for a future carrier outreach scheduled by Augment.
    - `scheduledAt` string, date-time, required: When the carrier outreach is scheduled to occur, in UTC ISO 8601 format.
    - `outreachType` 'PHONE_CALL' | 'EMAIL' | 'TEXT_MESSAGE', required: Type of carrier outreach that was scheduled.
    - `context` string, required: Free-text context for the scheduled outreach.

---

[API](https://skmtc.dev/goaugment/apis/webhooks.md) - [All operations](https://skmtc.dev/goaugment/apis/webhooks/llms.txt) - [OpenAPI document](https://skmtc.dev/goaugment/apis/webhooks/revisions/a074b2ada419?raw)