---
title: "Reopen conversation"
method: POST
path: "/s2s/conversations/{conversationId}/reopen"
tags: ["S2S Conversations"]
---

# Reopen conversation

`POST /s2s/conversations/{conversationId}/reopen`

Reopen a closed conversation.

## Path parameters

- `conversationId` string, required

## Response `200`

Ok

- S2SConversation
  - `id` string, required
  - `number` number, double
  - `title` string
  - `type` string
  - `status` string
  - `closed` boolean, required
  - `archived` boolean, required
  - `unread` boolean, required
  - `rating` number, double — CSAT rating 0-10 given by the contact (rateconversation step or POST …/rating).
  - `workflowActive` boolean, required
  - `workflowId` string
  - `assignee` S2SAuthor
    - `type` 'contact' | 'agent' | 'bot' | 'system', required
    - `id` string
    - `name` string
    - `avatar` string
  - `attributes` RecordStringUnknown — Construct a type with a set of properties K of type T
  - `contact` object
    - `userId` string
  - `latestMessage` S2SMessage
    - `id` string, required
    - `conversationId` string, required
    - `text` string
    - `author` S2SAuthor, required
      - `type` 'contact' | 'agent' | 'bot' | 'system', required
      - `id` string
      - `name` string
      - `avatar` string
    - `attachments` S2SAttachment[], required
      - `url` string, required
      - `name` string
      - `contentType` string
    - `replyToMessageId` string
    - `rating` string
    - `unread` boolean, required
    - `createdAt` string, date-time, required
  - `createdAt` string, date-time
  - `lastActivityAt` string, date-time

## Changes

- **2026-09-19** `71fe77f2a208` — 1 info
  - added the optional property `rating` to the response with the `200` status
- **2026-08-18** `6bb0c3577de2` — 1 info
  - endpoint added

[Change history](https://skmtc.dev/gleap/apis/gleap-server/changes/s2s/conversations/:conversationId/reopen/post.md)

---

[API](https://skmtc.dev/gleap/apis/gleap-server.md) · [All operations](https://skmtc.dev/gleap/apis/gleap-server/llms.txt) · [OpenAPI document](https://skmtc.dev/gleap/apis/gleap-server/revisions/0a92e15c9803?raw)