---
title: "Get the internal history of a ticket"
method: GET
path: "/tickets/{ticketId}/history"
tags: ["Ticket"]
---

# Get the internal history of a ticket

`GET /tickets/{ticketId}/history`

## Request

- Base URL: `https://api.gleap.io/v3`
- URL: `https://api.gleap.io/v3/tickets/{ticketId}/history`
- Auth: HTTP bearer

Every internal history entry for a ticket — status, assignee, team, priority,
type, tag, contact, due-date and title changes, plus workflow starts, agent handoffs and
mirrored integration status updates. Returned oldest first in a comment-compatible shape so
the conversation feed can splice them inline. Not paginated: `truncated` is true when the
ticket has more entries than `limit` (default 1000, max 5000); the oldest entries are the ones left out.

Prior to August 2026 these entries were returned by `GET /messages` as `FEEDBACK_UPDATED` and
system messages; this endpoint is now their only source. The shape is unchanged — a status
change, for example, is `{ type: 'FEEDBACK_UPDATED', data: { type: 'STATUS', value: <status> } }`
with the acting user on `user`.

**Entry types:**
- `FEEDBACK_UPDATED` with `data.type`: `STATUS`, `PROCESSING_USER`, `PROCESSING_TEAM`, `PRIORITY`, `TYPE`,
  `SESSION`, `SESSIONS_ADDED`, `SESSIONS_REMOVED`, `ARCHIVED`, `RESTORED`, `TAGS_ADDED`, `TAGS_REMOVED`,
  `DUE_DATE`, `TITLE`, `TICKET_LINKED`, `TICKET_UNLINKED`, `DUPLICATE`, `QUEUED`, `MARKED_AS_SPAM`,
  `EMAIL_RELAYED`.
- `SYSTEM_MESSAGE` with `data.type` `WORKFLOW_MESSAGE` or `AGENT_HANDOFF_TO_HUMAN`.
- `INTEGRATION_STATUS_UPDATED` (no `data.type`).

Entries carry the new value only; the previous value is the one in the entry before. `PROCESSING_TEAM`
has `value: { _id, name }` (read `_id`; some entries also carry `id`), or `value: null` when the team was
removed. An entry's `id` is stored with it and never changes, so it can be used as a deduplication key.

Entries are retained for at least 180 days from the event and can remain available somewhat longer.

## Path parameters

- `ticketId` string, required

## Query parameters

- `limit` number, double

## Headers

- `project` string, required

## Response `200`

Ok

- unknown

## Changes

- **2026-08-07** `6f02af3a6c47`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/gleap/apis/gleap-server/changes/tickets/:ticketId/history/get.md)

---

[API](https://skmtc.dev/gleap/apis/gleap-server.md) - [All operations](https://skmtc.dev/gleap/apis/gleap-server/llms.txt) - [OpenAPI document](https://skmtc.dev/gleap/apis/gleap-server/revisions/3b025e883cef?raw)