---
title: "Reach out to a respondent"
method: POST
path: "/engagement/surveys/{surveyId}/responses/{responseId}/reach-out"
tags: ["Engagement Survey"]
---

# Reach out to a respondent

`POST /engagement/surveys/{surveyId}/responses/{responseId}/reach-out`

## Request

- Base URL: `https://api.gleap.io/v3`
- URL: `https://api.gleap.io/v3/engagement/surveys/{surveyId}/responses/{responseId}/reach-out`
- Auth: HTTP bearer

Start a conversation with the respondent. Body `{ channel: 'messenger'|'email', message (TipTap JSON or
markdown text), subject?, assignToMe? }`. The ticket carries `surveyResponse`; returns
`{ ticketId, ticketShareToken }`.

## Path parameters

- `surveyId` string, required
- `responseId` string, required

## Headers

- `project` string, required

## Request body

- unknown

## Response `200`

Ok

- unknown

## Changes

- **2026-10-08** `fd83cd1963c4`: 1 info
  - endpoint added

[Operation history](https://skmtc.dev/gleap/apis/gleap-server/changes/engagement/surveys/:surveyId/responses/:responseId/reach-out/post.md)

---

[API](https://skmtc.dev/gleap/apis/gleap-server.md) - [All operations](https://skmtc.dev/gleap/apis/gleap-server/llms.txt) - [OpenAPI document](https://skmtc.dev/gleap/apis/gleap-server/revisions/3b025e883cef?raw)