---
title: "Reply on a ticket (close:true ends it)"
method: POST
path: "/preview/tickets/{id}/replies"
tags: ["tickets"]
---

# Reply on a ticket (close:true ends it)

`POST /preview/tickets/{id}/replies`

## Request

- Base URL: `https://autoresearch.sfcompute.com`
- URL: `https://autoresearch.sfcompute.com/preview/tickets/{id}/replies`
- Auth: HTTP bearer

Reply on a ticket (any org member): answer the operator's question, add detail, or - with close:true - end it ("confirmed fixed, thanks"). A reply puts the ball back in the operator's court; closed tickets stay closed (a later follow-up is a new file_ticket that mentions the old id).

## Path parameters

- `id` string, required: Ticket id (tkt-xxxxx).

## Query parameters

- `workspace` string

## Request body

- object
  - `body` string, required: Your message. Same rule as filing: reference objects, don't paste secrets.
  - `close` boolean, nullable: Close the ticket with this reply ("confirmed fixed, thanks" / "never mind"). Closed tickets stay closed - a later follow-up is a new ticket that mentions this one.

## Response `200`

The capability's JSON result.

- Result: The capability's result: the same object the MCP tool returns as structuredContent. Resources carry an `object` type discriminator and an immutable id; money is integer micro-dollars in `*_usd_micros` fields.
  - `object` string: The resource type, when the result is one resource.

## Other responses

- `400`: Malformed request: bad JSON, a parameter that does not parse, or a value outside its range. Code `invalid`.
- `401`: No bearer token, or one this API cannot verify. Code `unauthenticated`.
- `403`: Authenticated, but the token's scopes or the account's role do not reach this operation. The message names the scope word to request. Code `forbidden`.
- `404`: No such route. Code `not_found`; the body names the OpenAPI document.
- `422`: A well-formed request the platform declined: no such node, a cap reached, a state that forbids the move. The message says which, and what to do instead. Code `refused`.
- `429`: Over this door's per-customer budget. Wait `Retry-After` seconds. Code `rate_limited`.
- `500`: Our fault. Retry; if it persists, quote the request-id. Code `internal`.

---

[API](https://skmtc.dev/givemeanode/apis/autoresearch-customer-api.md) · [All operations](https://skmtc.dev/givemeanode/apis/autoresearch-customer-api/llms.txt) · [OpenAPI document](https://skmtc.dev/givemeanode/apis/autoresearch-customer-api/revisions/f88dcb70ac6c?raw)