---
title: "Create a support ticket"
method: POST
path: "/v1/support/tickets"
tags: ["support"]
---

# Create a support ticket

`POST /v1/support/tickets`

## Request

- Base URL: `https://api.getmyhotels.com`
- URL: `https://api.getmyhotels.com/v1/support/tickets`
- Auth: HTTP bearer

Runs `support.createTicket` for the signed-in user. `priority` is optional and defaults to `medium`; customer clients should omit it. `message` becomes the first reply on the thread.

## Request body

- object
  - `subject` string, required
  - `message` string
  - `bookingType` 'hotel' | 'flight'
  - `bookingPublicId` string
  - `priority` 'low' | 'medium' | 'high' | 'urgent'
  - `contactEmail` string, email
  - `contactPhone` union
    - string
    - string
  - `channel` 'web' | 'mobile' | 'email' | 'phone' | 'chat' | 'social'
  - `category` 'booking' | 'payment' | 'refund' | 'account' | 'technical' | 'complaint' | 'suggestion' | 'other'

## Response `200`

Success

- unknown

## Other responses

- `400`: Request validation failed or the router rejected the input
- `401`: Missing or invalid bearer session token
- `426`: Reported X-GMH-App-Version is below the supported minimum — the app must update
- `500`: Unexpected server error (opaque; details stay in logs)

---

[API](https://skmtc.dev/getmyhotels/apis/getmyhotels-rest-api.md) · [All operations](https://skmtc.dev/getmyhotels/apis/getmyhotels-rest-api/llms.txt) · [OpenAPI document](https://skmtc.dev/getmyhotels/apis/getmyhotels-rest-api/revisions/cba24a9c13f0?raw)