---
title: "/claim/reopenRequest"
method: POST
path: "/claim/reopenRequest"
tags: ["Claim"]
---

# /claim/reopenRequest

`POST /claim/reopenRequest`

## Request

- Base URL: `{corename}.gft-dispute-api.{env}.gpsrv.com/gft-dispute-api/1.0`
- URL: `{corename}.gft-dispute-api.{env}.gpsrv.com/gft-dispute-api/1.0/claim/reopenRequest`
- Auth: none declared

Use this endpoint to request a claim to be reopened

## Request body

- object
  - `providerId` integer, required: Your unique provider identifier from SoFi Tech Solutions. Pattern: Max 10 digits Example: `9999`
  - `transactionId` string, required: Supply a globally unique ID to identify this endpoint request ("transaction"). Pattern: Max 60 characters Example: `"984513-395483653-4483483478"`
  - `ClaimId` string, required: Unique claim ID
  - `ReopenReason` string, required: Reasoning for requesting the claim to be reopen
  - `ReopenNewInformation` string: Any new information about the disputes. Optional information the user can choose to provide.
  - `TransactionList` object[], required: List of transactions to reopen when calling `/claim/reopenRequest`
    - `TransactionId` string, required: ID for the disputed transaction: `P[prog_id]|[prn]|[auth_id]|[network_code]|[trans_code]` Example: `P111|999123456789|0169|M|AUA`

## Response `200`

Successful claim reopen request

- object
  - `ConfirmationHeaderMessage` string: header message for customer content
  - `ConfirmationMessageMarkup` string: base64 encoded markup for confirmation letter
  - `ConfirmationHeader` string: header/title for confirmation
  - `Address` object: optional address details. returned if the selected correspondence channel is mail
    - `Line1` string: Mailing address line 1
    - `Line2` string: Mailing address line 2
    - `Line3` string: Mailing address line 3
    - `City` string: Mailing address City
    - `State` string: Mailing address 2 character State code
    - `Zip` string: Mailing address zip code (5 digits or 5-4 digites)
    - `Country` string: Mailing address Country code
  - `StatusList` object[]
    - `Type` 'Error' | 'Success': Status of the request
    - `Message` string: Message about the status
    - `Code` string: Numeric code for the status
  - `rtoken` string, nullable: A system-generated ID used for tracking
  - `StatusCode` integer, nullable: The HTTP response status code

## Other responses

- `400`: Error reopening claim
- `500`: Server connection error

---

[API](https://skmtc.dev/galileo-ft/apis/dispute-api-3-0.md) - [All operations](https://skmtc.dev/galileo-ft/apis/dispute-api-3-0/llms.txt) - [OpenAPI document](https://skmtc.dev/galileo-ft/apis/dispute-api-3-0/revisions/cf13cabe7c95?raw)