---
title: "Create problem"
method: POST
path: "/problems"
tags: ["Problems"]
---

# Create problem

`POST /problems`

## Request

- Base URL: `https://app.freyavoice.ai/api/v2`
- URL: `https://app.freyavoice.ai/api/v2/problems`
- Auth: HTTP bearer

Creates a new problem. Can be linked to a call or agent, or standalone.

## Request body

- object
  - `workspaceId` string, uuid, required
  - `callId` string, uuid
  - `agentId` string
  - `problem` string, required
  - `description` string
  - `type` 'system' | 'audio' | 'transcription' | 'decision' | 'general'
  - `severity` number
  - `status` string
  - `assignedTo` string
  - `messageId` string, nullable
  - `resolved` boolean

## Response `200`

Problem created

- object
  - `success` true, required
  - `data` object, required
    - `message` string, required
    - `result` object, required
      - `success` boolean, required
      - `problem` object
        - `id` string
        - `workspaceId` string, nullable
        - `callId` string, nullable
        - `agentId` string, nullable
        - `problem` string, required
        - `description` string, nullable
        - `type` 'system' | 'audio' | 'transcription' | 'decision' | 'general' | 'null', nullable
        - `severity` number
        - `status` string
        - `assignedTo` string, nullable
        - `createdBy` string
        - `messageId` string, nullable
        - `resolved` boolean
        - `resolvedAt` string, nullable
        - `resolvedBy` string, nullable
        - `solutionId` string, uuid, nullable
        - `createdAt` string
        - `updatedAt` string
        - `callStartedAt` string, nullable
        - `customerNumber` string, nullable
        - `agentName` string, nullable
        - `resolvedByName` string, nullable
        - `assignees` object[]
          - `userId` string, required
          - `userName` string, nullable
          - `assignedAt` string, required
        - `commentsCount` number
        - `isArchived` boolean
      - `message` string

## Other responses

- `400`: Validation error
- `401`: Missing or invalid token
- `500`: Server error

---

[API](https://skmtc.dev/freyavoice/apis/freyavoice-api.md) - [All operations](https://skmtc.dev/freyavoice/apis/freyavoice-api/llms.txt) - [OpenAPI document](https://skmtc.dev/freyavoice/apis/freyavoice-api/revisions/153d120f0c73?raw)