---
title: "Resolve the Focus Bear customer for a Zoho Desk ticket"
method: POST
path: "/support/customer-lookup"
tags: ["support-panel"]
---

# Resolve the Focus Bear customer for a Zoho Desk ticket

`POST /support/customer-lookup`

## Request

- Base URL: `https://api.focusbear.io` (the document declares no server; this is the origin it was published from)
- URL: `https://api.focusbear.io/support/customer-lookup`
- Auth: HTTP bearer

## Request body

- CustomerLookupDto
  - `ticketId` string, required

## Response `200`

Lookup outcome for the ticket, echoing the ticket id

## Other responses

- `503`: Zoho Desk or Auth0 could not be reached. The body carries `service`: `zoho_desk` or `auth0`

---

[API](https://skmtc.dev/focusbear/apis/focusbear-api.md) - [All operations](https://skmtc.dev/focusbear/apis/focusbear-api/llms.txt) - [OpenAPI document](https://skmtc.dev/focusbear/apis/focusbear-api/revisions/3a83a3b9a811?raw)