---
title: "Stop the subscription of the customer an action token names from renewing"
method: POST
path: "/support/cancel-subscription"
tags: ["support-panel"]
---

# Stop the subscription of the customer an action token names from renewing

`POST /support/cancel-subscription`

## Request

- Base URL: `https://api.focusbear.io` (the document declares no server; this is the origin it was published from)
- URL: `https://api.focusbear.io/support/cancel-subscription`
- Auth: HTTP bearer

## Request body

- CancelSubscriptionDto
  - `actionToken` string, required
  - `reason` 'customer_request' | 'duplicate_subscription' | 'billing_error' | 'other', required

## Response `200`

What happened to the subscription, echoing the ticket id

## Other responses

- `503`: A check or the audit record could not be completed, and nothing was cancelled. The body carries `service`: `zoho_desk`, `auth0`, `action_token_store` or `audit_store`

---

[API](https://skmtc.dev/focusbear/apis/focusbear-api.md) - [All operations](https://skmtc.dev/focusbear/apis/focusbear-api/llms.txt) - [OpenAPI document](https://skmtc.dev/focusbear/apis/focusbear-api/revisions/3a83a3b9a811?raw)