---
title: "Batch Update Ticket Records"
method: POST
path: "/api/v3/record/cases/batch/update"
---

# Batch Update Ticket Records

`POST /api/v3/record/cases/batch/update`

## Request body

- object
  - `data` object[] — Add each record's GUID and details below to update them.
    - `id` string, required — Use a ticket record's globally unique identifier (GUID) to update it.
    - `record` object — Set the fields you'd like to update in the specified record.
      - `title` string, required — Ticket title (Primary)
      - `accountid` string — The related account's GUID.
      - `accountproductid` string — The related asset's GUID.
      - `assignedtoid` string — The GUID of the system user the task is assigned to.
      - `casesourcecode` integer — Ticket source (Picklist)
      - `casetypecode` integer — Ticket type (Picklist)
      - `contactid` string — The related contact's GUID.
      - `description` string — Description of up to 4,000 characters.
      - `ownerid` string — The GUID of the system user who created the record, can also be set manually. Will be used for permissions.
      - `prioritycode` integer — Priority (Picklist)
      - `statecode` integer — Ticket state, such as open or closed (Picklist).
      - `statuscode` integer — Status (Picklist)

## Response `200`

200

## Other responses

- `400` — 400
- `401` — 401

---

[API](https://skmtc.dev/fireberry/apis/fireberry-api.md) · [All operations](https://skmtc.dev/fireberry/apis/fireberry-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/fireberry/fireberry-api/revisions/ad6720f3920f/schema)