---
title: "Reply to a ticket"
method: PUT
path: "/zendesk/tickets/{ticketId}/reply"
tags: ["Zendesk Controller"]
---

# Reply to a ticket

`PUT /zendesk/tickets/{ticketId}/reply`

Adds a public or private comment. Comment author is the logged-in user's zendeskAgentEmail when that agent exists in Zendesk; otherwise the default agent.

## Path parameters

- `ticketId` number, required

## Request body

- ReplyToTicketDto
  - `body` string, required — The content of the reply as HTML code
  - `isPublic` boolean — Whether the comment is public or internal
  - `customStatusId` string — The numeric ID of the custom ticket status from the statuses API

## Response `200`

Reply added successfully

---

[API](https://skmtc.dev/findmydocument/apis/land-registry-api.md) · [All operations](https://skmtc.dev/findmydocument/apis/land-registry-api/llms.txt) · [OpenAPI document](https://skmtc.dev/findmydocument/apis/land-registry-api/revisions/7b6680eeadfb?raw)