---
title: "Pause a customer"
method: POST
path: "/customers/{id}/pause"
tags: ["Partners"]
---

# Pause a customer

`POST /customers/{id}/pause`

## Request

- Base URL: `https://faivelo.com/api/partner`
- URL: `https://faivelo.com/api/partner/customers/{id}/pause`
- Auth: HTTP bearer

Lock sending on a customer: mailbox credentials are revoked, SMTP submissions refused, campaigns held. The same lever Faivelo's abuse controls use; you can lift your own pause with resume. Requires `partner:write`.

## Path parameters

- `id` string, required

## Request body

- object
  - `reason` string, required

## Response `200`

Paused

- object
  - `success` boolean
  - `data` object
    - `id` string
    - `status` 'paused'

## Other responses

- `400`: reason: 3 to 500 characters required
- `401`: Missing or invalid API key, or not a partner key
- `403`: The key lacks the required scope, or provisioning is refused (partner paused, customer cap reached)
- `404`: Not found, including any customer that is not yours
- `429`: Rate limit exceeded

---

[API](https://skmtc.dev/faivelo/apis/faivelo-api.md) · [All operations](https://skmtc.dev/faivelo/apis/faivelo-api/llms.txt) · [OpenAPI document](https://skmtc.dev/faivelo/apis/faivelo-api/revisions/a7413ddea5d1?raw)