---
title: "Get ticket detail with followups and assignments."
method: GET
path: "/api/v1/it/tickets/{ticket_id}"
tags: ["IT Service Management"]
---

# Get ticket detail with followups and assignments.

`GET /api/v1/it/tickets/{ticket_id}`

## Request

- Base URL: `https://erp.eyeot.fr/api/v1`
- URL: `https://erp.eyeot.fr/api/v1/api/v1/it/tickets/{ticket_id}`
- Auth: one of:
  - HTTP bearer
  - HTTP bearer

**Permissions requises** : `it:read`

## Response `200`

Succès — payload `{data, meta}` (cf. API-GUIDE §3.1)

- object
  - `data` TicketDetail
    - `assignments` TicketAssignment[]
      - `created_at` string, date-time
      - `id` string, uuid
      - `is_primary` boolean
      - `technician_id` string, uuid
      - `technician_name` unknown
    - `category_id` string, uuid, nullable
    - `category_name` unknown
    - `client_id` string, uuid, nullable
    - `client_name` unknown
    - `closed_at` string, date-time, nullable
    - `created_at` string, date-time
    - `description` string, nullable
    - `equipment_id` string, uuid, nullable
    - `equipment_name` unknown
    - `first_response_at` string, date-time, nullable
    - `followups` Followup[]
      - `attachments` object[]
      - `author_id` string, uuid
      - `author_name` unknown
      - `content` string
      - `created_at` string, date-time
      - `id` string, uuid
      - `is_private` boolean
      - `is_solution` boolean
      - `source` string
    - `id` string, uuid
    - `impact` string, nullable
    - `it_asset_id` string, uuid, nullable
    - `it_asset_name` unknown
    - `primary_technician_name` unknown
    - `priority` string
    - `reference` string
    - `requester_id` string, uuid
    - `requester_name` unknown
    - `resolved_at` string, date-time, nullable
    - `satisfaction` Satisfaction
      - `comment` string
      - `created_at` string, date-time
      - `id` string, uuid
      - `rating` integer
    - `site_id` string, uuid, nullable
    - `site_name` unknown
    - `sla_resolution_due` string, date-time, nullable
    - `sla_resolution_met` boolean, nullable
    - `sla_response_due` string, date-time, nullable
    - `sla_response_met` boolean, nullable
    - `status` string
    - `tags` string[]
    - `title` string
    - `type` string
    - `updated_at` string, date-time
    - `urgency` string
  - `meta` PaginationMeta: Métadonnées de pagination cursor (cf. API-GUIDE §6).
    - `limit` integer
    - `next_cursor` string, nullable
    - `prev_cursor` string, nullable
    - `total_count` integer

## Other responses

- `401`: JWT manquant, expiré ou révoqué.
- `402`: L'organisation n'a pas d'abonnement actif (paywall). Rediriger vers /activate.
- `403`: Permissions `module:action` insuffisantes pour cette route.
- `404`: Ressource introuvable (ou cross-tenant — équivalent à hidden).
- `429`: Trop de requêtes. Honorer le header `Retry-After` (secondes).

---

[API](https://skmtc.dev/eyeot/apis/eyeot-erp-api.md) · [All operations](https://skmtc.dev/eyeot/apis/eyeot-erp-api/llms.txt) · [OpenAPI document](https://skmtc.dev/eyeot/apis/eyeot-erp-api/revisions/42ab95222a89?raw)