---
title: "it.get_ticket_template"
method: GET
path: "/api/v1/it/ticket-templates/{template_id}"
tags: ["IT Service Management"]
---

# it.get_ticket_template

`GET /api/v1/it/ticket-templates/{template_id}`

## Request

- Base URL: `https://erp.eyeot.fr/api/v1`
- URL: `https://erp.eyeot.fr/api/v1/api/v1/it/ticket-templates/{template_id}`
- Auth: one of:
  - HTTP bearer
  - HTTP bearer

**Permissions requises** : `it:read`

## Response `200`

Succès — payload `{data, meta}` (cf. API-GUIDE §3.1)

- object
  - `data` TicketTemplate
    - `category_id` string, uuid, nullable
    - `category_name` unknown
    - `created_at` string, date-time
    - `custom_fields` object[]
    - `description` string, nullable
    - `description_template` string, nullable
    - `footer_text` string, nullable
    - `icon` string, nullable
    - `id` string, uuid
    - `intro_text` string, nullable
    - `is_active` boolean
    - `logo_url` string, nullable
    - `name` string
    - `primary_color` string, nullable
    - `priority_default` string
    - `sort_order` integer
    - `title_template` string
    - `type_default` string
    - `updated_at` string, date-time
  - `meta` PaginationMeta: Métadonnées de pagination cursor (cf. API-GUIDE §6).
    - `limit` integer
    - `next_cursor` string, nullable
    - `prev_cursor` string, nullable
    - `total_count` integer

## Other responses

- `401`: JWT manquant, expiré ou révoqué.
- `402`: L'organisation n'a pas d'abonnement actif (paywall). Rediriger vers /activate.
- `403`: Permissions `module:action` insuffisantes pour cette route.
- `404`: Ressource introuvable (ou cross-tenant — équivalent à hidden).
- `429`: Trop de requêtes. Honorer le header `Retry-After` (secondes).

---

[API](https://skmtc.dev/eyeot/apis/eyeot-erp-api.md) · [All operations](https://skmtc.dev/eyeot/apis/eyeot-erp-api/llms.txt) · [OpenAPI document](https://skmtc.dev/eyeot/apis/eyeot-erp-api/revisions/42ab95222a89?raw)