---
title: "Suggest KB articles for ticket creation."
method: GET
path: "/api/v1/it/kb/suggest"
tags: ["IT Service Management"]
---

# Suggest KB articles for ticket creation.

`GET /api/v1/it/kb/suggest`

## Request

- Base URL: `https://erp.eyeot.fr/api/v1`
- URL: `https://erp.eyeot.fr/api/v1/api/v1/it/kb/suggest`
- Auth: one of:
  - HTTP bearer
  - HTTP bearer

**Permissions requises** : `it:read`

## Response `200`

Succès — payload `{data, meta}` (cf. API-GUIDE §3.1)

- object
  - `data` KBArticleList[]
    - `approved_at` string, date-time, nullable
    - `approved_by_id` string, uuid, nullable
    - `author_name` unknown
    - `category_name` unknown
    - `created_at` string, date-time
    - `excerpt` string, nullable
    - `helpful_count` integer
    - `id` string, uuid
    - `kb_category` string, nullable
    - `not_helpful_count` integer
    - `published_at` string, date-time, nullable
    - `rejection_reason` string, nullable
    - `related_tickets_count` integer
    - `reviewer_id` string, uuid, nullable
    - `slug` string
    - `status` string
    - `tags` string[]
    - `title` string
    - `view_count` integer
    - `visibility` string
  - `meta` PaginationMeta: Métadonnées de pagination cursor (cf. API-GUIDE §6).
    - `limit` integer
    - `next_cursor` string, nullable
    - `prev_cursor` string, nullable
    - `total_count` integer

## Other responses

- `401`: JWT manquant, expiré ou révoqué.
- `402`: L'organisation n'a pas d'abonnement actif (paywall). Rediriger vers /activate.
- `403`: Permissions `module:action` insuffisantes pour cette route.
- `404`: Ressource introuvable (ou cross-tenant — équivalent à hidden).
- `429`: Trop de requêtes. Honorer le header `Retry-After` (secondes).

---

[API](https://skmtc.dev/eyeot/apis/eyeot-erp-api.md) · [All operations](https://skmtc.dev/eyeot/apis/eyeot-erp-api/llms.txt) · [OpenAPI document](https://skmtc.dev/eyeot/apis/eyeot-erp-api/revisions/42ab95222a89?raw)