---
title: "Submit logistics decisions to continue processing an approved claim"
method: POST
path: "/service-orders/service-claim"
tags: ["service-orders"]
---

# Submit logistics decisions to continue processing an approved claim

`POST /service-orders/service-claim`

## Request

- Base URL: `https://api.helloextend.com`
- URL: `https://api.helloextend.com/service-orders/service-claim`
- Auth: none declared. Required headers: `Content-Type`, `X-Extend-Access-Token`, `Accept`

Endpoint for merchants with deferred claim servicing enabled to submit their logistics decisions (field destroy or return) after receiving a claim approval webhook.

## Headers

- `Content-Type` string, required
- `X-Extend-Access-Token` string, required
- `Accept` string, required

## Request body

- object
  - `claimId` string, required
  - `logistics` union[], required
    - union
      - object
        - `type` 'field_destroy', required
        - `products` object[], required
          - `productId` string
          - `extendLineItemId` string
          - `merchantLineItemTransactionId` string, required
        - `rma` string
        - `returnCost` integer
        - `shippingCost` integer
        - `shipping` object
          - `labelUrl` string, uri, required
          - `trackingNumber` string, required
          - `carrier` string, required
      - object
        - `type` 'return', required
        - `products` object[], required
          - `productId` string
          - `extendLineItemId` string
          - `merchantLineItemTransactionId` string, required
        - `rma` string
        - `returnCost` integer
        - `shippingCost` integer
        - `shipping` object, required
          - `labelUrl` string, uri, required
          - `trackingNumber` string, required
          - `carrier` string, required

## Response `200`

Servicing request validated and processed successfully

- object
  - `serviceOrders` object[], required: Array of created service orders with their types
    - `type` 'field_destroy' | 'return', required
    - `serviceOrderId` string, required
    - `rma` string
    - `products` object[], required
      - `productId` string
      - `extendLineItemId` string
      - `merchantLineItemTransactionId` string, required

## Other responses

- `400`: The request to the endpoint was invalid
- `401`: Unauthorized
- `403`: Forbidden
- `404`: The specified resource was not found
- `422`: Unprocessable entity
- `500`: Internal server error

---

[API](https://skmtc.dev/extend/apis/service-orders-api.md) - [All operations](https://skmtc.dev/extend/apis/service-orders-api/llms.txt) - [OpenAPI document](https://skmtc.dev/extend/apis/service-orders-api/revisions/f4b090d3e36e?raw)