---
title: "Update a service order"
method: POST
path: "/service-orders/{serviceOrderId}/update-repair"
tags: ["service-orders"]
---

# Update a service order

`POST /service-orders/{serviceOrderId}/update-repair`

## Path parameters

- `serviceOrderId` string, uuid, required

## Headers

- `Content-Type` string, required
- `X-Extend-Access-Token` string, required
- `Accept` string, required

## Request body

- object
  - `event` string, required — The name of the event
  - `receivedBy` string — Associated with 'product_received' event
  - `receivedAt` number — Associated with 'product_received' event
  - `deliveredTo` string — Associated with 'product_delivered' event
  - `deliveredAt` number — Associated with 'product_delivered' event
  - `diagnosedBy` string — Associated with 'product_diagnosed' event
  - `diagnosticExplanation` string — Associated with 'product_diagnosed' event
  - `diagnosticCompletedAt` number — Associated with 'product_diagnosed' event
  - `isDelayed` boolean — Associated with 'repair_eta' event
  - `delayReason` string — Associated with 'repair_eta' event
  - `estimatedRepairCompletionAt` number — Associated with 'repair_eta' event
  - `repairStartedAt` number — Associated with 'repair_started' event
  - `repairCompletedAt` number — Associated with 'repair_completed' event
  - `repairShippedAt` number — Associated with 'repair_shipped' event
  - `repairExplanation` string — Associated with 'repair_completed' event
  - `partManagementEventType` 'parts_needed' | 'parts_ordered' | 'parts_shipped' | 'parts_delivered' — Associated with 'part_management' event
  - `appointmentEventType` 'scheduled' | 'rescheduled' | 'cancelled' — Associated with 'appointment_scheduling' event
  - `appointmentDate` number — Associated with 'appointment_scheduling' event
  - `customerContactEventType` 'appointment_reminder' | 'schedule_attempt_failure' | 'appointment_requested' | 'appointment_request_confirmed' — Associated with 'customer_contact' event
  - `method` 'email' | 'phone' | 'email_and_phone' — Associated with 'customer_contact' event
  - `contactTimestamp` number — Associated with 'customer_contact' event
  - `appointmentTimestamps` number[] — Associated with 'customer_contact' event
  - `availabilityWindows` number[] — Associated with 'batched' event
  - `resolutionType` 'closed' | 'fulfilled' — Associated with 'resolved' event
  - `reason` 'no_service_required' | 'new_service_needed' | 'additional_servicing_required' | 'defective_product_not_shipped' — Associated with 'resolved' event
  - `metadata` object — JSON Object containing metadata for other events
  - `eventDate` number — Date associated with other events
  - `notes` string — Optional notes field for any event

## Response `200`

Updates a service order

- object
  - `id` string, required

## Other responses

- `400` — The request to the endpoint was invalid
- `403` — Forbidden
- `404` — The specified resource was not found
- `409` — Conflict
- `500` — Internal server error
- `503` — Service unavailable

---

[API](https://skmtc.dev/extend/apis/leads-api.md) · [All operations](https://skmtc.dev/extend/apis/leads-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/extend/leads-api/revisions/76403e33d7d6/schema)