---
title: "Submit a support request to Plain.com"
method: POST
path: "/api/v1/support/submit"
tags: ["Support"]
---

# Submit a support request to Plain.com

`POST /api/v1/support/submit`

Upserts a Plain.com customer using the account's server-resolved primary email, then opens a support thread with the description + client-collected metadata and links any attachments. Requires `email_consent` to be true.

## Response `200`

Support thread created

- object
  - `success` true, required
  - `thread_id` string, required
  - `attachments_linked` boolean, required

## Other responses

- `400` — Invalid request body, or no email on file for the account
- `401` — Not authenticated
- `503` — Support not configured or upstream unavailable

---

[API](https://skmtc.dev/entire/apis/entire-api.md) · [All operations](https://skmtc.dev/entire/apis/entire-api/llms.txt) · [OpenAPI document](https://skmtc-service-production.skmtc.workers.dev/v1/apis/entire/entire-api/revisions/c3d737ae064e/schema)