---
title: "Add Turn Comment To Agent Conversation Ticket"
method: POST
path: "/v1/convai/triage-tickets/{agentqa_ticket_id}/turn-comments"
---

# Add Turn Comment To Agent Conversation Ticket

`POST /v1/convai/triage-tickets/{agentqa_ticket_id}/turn-comments`

Append a turn-level comment to a ticket. Requires viewer access to the ticket's agent.

## Path parameters

- `agentqa_ticket_id` string, required

## Headers

- `xi-api-key` string, nullable — Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

## Request body

- AddTurnCommentRequestModel
  - `turn_index` integer, required — Zero-based index of the transcript turn this comment refers to.
  - `comment` string, required — What went wrong at this turn.

## Response `200`

Successful Response

- AgentConversationTicketResponseModel
  - `agentqa_ticket_id` string, required
  - `workspace_id` string, required
  - `owner_user_id` string, required
  - `agent_id` string, required
  - `needs_clustering` boolean, required
  - `issue_type` 'knowledge_gap' | 'incorrect_information' | 'documentation_gap' | 'product_feedback' | 'platform_bug' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation' | 'wrong_action', required
  - `labels` string[], required
  - `conversation_ids` string[], required
  - `first_seen_unix_secs` integer, nullable, required
  - `last_seen_unix_secs` integer, nullable, required
  - `qa_comment` string, nullable, required
  - `ticket_comments` TicketCommentResponseModel[], required
    - `comment` string, required
    - `created_at_unix_secs` integer, required
    - `owner_user_id` string, nullable, required
  - `turn_comments` TurnCommentResponseModel[], required
    - `turn_index` integer, required
    - `comment` string, required
    - `created_at_unix_secs` integer, required
    - `owner_user_id` string, nullable, required
  - `status` 'open' | 'in_progress' | 'resolved' | 'merged', required
  - `source` 'qa' | 'agent' | 'manual', required
  - `assignee_user_id` string, nullable, required
  - `created_at_unix_secs` integer, required
  - `updated_at_unix_secs` integer, required

## Other responses

- `422` — Validation Error

## Changes

- **2026-08-31** `aa277505183c` — 4 warning
  - added the new `documentation_gap` enum value to the `issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
  - added the new `incorrect_information` enum value to the `issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
  - added the new `platform_bug` enum value to the `issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
  - added the new `wrong_action` enum value to the `issue_type/anyOf[subschema #1: AgentConversationTicketIssueType]/` response property for the response status `200`
- **2026-08-20** `db6eec599cbe` — 1 info
  - endpoint added

[Change history](https://skmtc.dev/elevenlabs/apis/elevenlabs-api-documentation/changes/v1/convai/triage-tickets/:agentqa_ticket_id/turn-comments/post.md)

---

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